Customer Service Representative

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Customer Service Representative Full Time St. Charles, IL, US 1 Attachments 30+ days ago Requisition ID: 1003 Salary Range: $50,000.00 To $65,000.00 Annually Customer Service Representative Galloway Consolidated Holdings, Inc. (Parent company of Bema, Inc., Elite Extrusion Technology, and GCH Employee Leasing, Inc.) Galloway Consolidated Holdings, Inc. is seeking an experienced Customer Service Representative (CSR) to support our fast‑paced manufacturing organization. The ideal candidate has a strong track record in customer service, exceptional communication skills, and the ability to manage multiple priorities with accuracy and professionalism. The CSR plays a key role in ensuring an outstanding customer experience by responding to inquiries, processing production orders, resolving issues, and providing accurate information about products and services. Key Responsibilities Accurately process customer production orders, returns, and exchanges Respond to customer inquiries via phone, email, chat, and in person Handle billing questions and process customer payments as needed Coordinate with warehouse, pre-press, and production teams to ensure order accuracy and on-time shipments Build and maintain strong customer relationships through clear, proactive, and professional communication Manage backorders and out-of-stock items and provide timely updates to customers Monitor and follow up on order status Track orders, packing slips, and related documentation Prepare daily bill of ladings, shipment labels, and billing documents Work with transportation providers to schedule customer pickups and deliveries Address customer concerns or complaints efficiently, diplomatically, and with deep product knowledge Maintain up-to-date knowledge of products, services, and industry developments Ensure compliance with company procedures and American Institute of Baking (AIB) requirements Education & Experience Requirements Minimum 2 years of customer service experience in a manufacturing environment Experience with ERP systems (SAP, Oracle, or Microsoft Dynamics NAV) strongly preferred Proficiency in Microsoft Word, Excel, and Outlook Excellent verbal and written communication skills, including strong phone etiquette Highly organized with strong attention to detail Experience processing digitally printed labels, cartons, or flexible packaging is a plus Direct experience working with customers who purchase pouches, laminated films, or extruded films is a plus Required Qualifications Demonstrated ability to take initiative and identify process improvements Strong mathematical skills for validating estimates and billing Self-starter capable of working independently Able to remain accurate and detail-oriented while working under pressure Effective multitasking and time-management abilities Strong problem-solving skills Commitment to following company and AIB procedures Starting salary is $50,000–$65,000 per year, depending on experience and qualifications. Bema offers a comprehensive compensation package, including: Paid vacation 401(k) with company match Comprehensive health and life insurance options Equal Opportunity Employer Attachments (1) GCH Inc. Application for Employment IL Illinois Related Content 1-3-2024.docx #J-18808-Ljbffr Automatic Data Processing, Inc.