Client Service Manager

Client Service Manager - Job Overview Job Overview The Client Service Manager will lead client communication and support for homecare service projects, acting as a primary point of contact and ensuring timely delivery of services. Responsibilities Provide regular updates to clients on the progress of customer service projects that directly affect each client. Develop open and effective channels of communication with each client that can be employed by other departments as well. Become the reliable point of contact for each customer to establish a strong business relationship. Maintain close relationships with families of patients by providing constant communication over the phone and face-to-face contact. Accompany the Clinical Case Manager during re-certification visits and hospital discharges, delivering necessary supplies to nurses and occasionally providing small meals or coffee to patients’ families to build rapport. Assist management by maintaining extensive knowledge of nurses’ operations in the field. Communicate all information regarding expectations and scheduling to various families. Recruit new nurses who can provide skilled care and attention to existing cases. Perform other duties as assigned to effectuate business goals. Support and execute the mission, ethics, and goals of the company effectively. Represent yourself in a positive and professional manner in the company and community. Adhere to the dress code with a clean and neat professional appearance. Report on time and as scheduled to complete work within designated time. Adhere to all company policies and procedures outlined in the Employee Handbook, Employee Agreement, or communicated from the executive team. Requirements Bachelor's degree in business or a related field (preferred). 3+ years’ experience in a customer service role. 1+ years’ experience in a management position (preferred). Proven ability to utilize the Salesforce contact platform. Strong communication skills. Ability to meet deadlines. Benefits Base Salary starting at $58,000. Health, Dental & Vision Coverage. Health Savings Accounts (HSA – available if enrolled in a high deductible plan). Flexible Spending Accounts (FSA & LPFSA). Dependent Care Reimbursement Accounts (DCRA). Employee Assistance Program (EAP – available if enrolled in Health plan). 401(k) retirement plan. Paid Time Off (PTO). 100% Company Paid Basic Life Insurance (if enrolled in Health plan). Voluntary Life Insurance. Short-Term & Long-Term Disability. Critical Illness/Accident Insurance. Hospital Indemnity Insurance. Identity Protection Plan. Legal Care Plan. Pet Discount Program. EEO and Confidentiality Statement MGA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. All your information will be kept confidential in accordance with EEO guidelines. #J-18808-Ljbffr