Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I have been a State Farm agent for six years and spent eight years with State Farm prior to opening my agency. My background is in public relations, advertising, and technology, which helped develop my passion for communication, relationship-building, and helping people find solutions that fit their needs.

Today, I lead a team of five and have worked hard to create an environment where people feel supported, valued, and motivated to succeed. We believe that strong relationships (both with our customers and with each other), are the foundation of a successful agency.

Giving back to the community is important to us. We stay involved through local sports camps, outreach efforts for the homeless, and other community-focused initiatives. Making a positive impact beyond the office is something we genuinely care about.

Our agency offers a 401(k), licensing reimbursement, work-life balance, team lunches, team-building events, and opportunities to connect and grow together. We believe that when people enjoy where they work and feel supported by their team, everyone succeeds.

Our culture is collaborative, positive, and growth-oriented. We’re looking for someone who enjoys working with people, brings a strong work ethic, and wants to be part of a team that supports one another while striving for success. If you're looking for a career where your contributions matter and your growth is encouraged, we'd love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Alexander Weyer - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.