Front Office Representative - Royal Palm Beach

Job Description

Job Description

Center for Bone & Joint Surgery of the Palm Beaches is a multi-location medical practice devoted to the diagnosis and treatment of injuries and diseases of the body's musculoskeletal system. Our locations feature a staff of highly trained orthopedic surgeons, each with a specific area of expertise.

Center for Bone & Joint Surgery of the Palm Beaches offers a team approach to your care and provides a variety of services right on campus designed for your convenience and ensuring an outstanding continuum of care. These include on-site X-ray, on-site MRI, on-site physical therapy, and aquatic therapy.

As Center for Bone & Joint Surgery of the Palm Beaches continues to grow, we are looking for a Front Office Representative . Please see below for the functions and requirements for this position.

KEY RESPONSIBILITES

• Greet and acknowledge patients promptly and professionally; update appointment status in CPS to notify Medical Assistants (MAs) and Providers of patient arrival
• Assist patients with completing medical history and registration forms; ensure accuracy and update records as needed
• Collect and verify complete demographic, insurance, and guarantor information; ensure all required forms, consents, and financial agreements are properly completed and signed
• Confirm that required authorizations and referrals are obtained and attached to appointments for the date of service (DOS)
• Collect co-payments, co-insurance, and outstanding balances at time of service
• Educate patients regarding financial responsibilities; escalate complex billing and insurance questions to the Site Billing Specialist
• Evaluate patient financial status and establish payment plans within authorized guidelines
• Perform accurate insurance verification and interpret benefits; communicate any coverage issues to patients, family members, physicians, and/or leadership
• Scan and upload all required patient documentation, including ID, insurance cards, referrals, and forms
• Schedule follow-up appointments and coordinate referrals/authorizations with primary care providers (PCP) as needed via CPS
• Maintain working knowledge of accepted insurance plans
• Notify patients of provider delays and maintain clear communication in the lobby
• Maintain accurate and secure cash drawer; perform daily reconciliation and batch closing
• Ensure patient confidentiality in accordance with HIPAA guidelines
• Maintain a clean, organized, and professional front office environment
• Follow all Front Office Standard Operating Procedures (SOPs)
• Demonstrate ongoing competency and knowledge of insurance processes and requirements

• High school diploma, GED, or equivalent experience preferred

• Minimum of one (1) year of patient registration experience in a medical office or healthcare setting required
• Experience with insurance verification, medical terminology, and scheduling systems preferred
• Previous experience collecting patient payments is a plus

• Knowledge of insurance rules and regulations, including eligibility, benefits, and referral requirements
• Understanding of medical terminology and HIPAA compliance
• Proficiency with Windows-based computer systems
• Strong customer service and communication skills
• Ability to build effective working relationships with patients, providers, and team members
• Bilingual (English/Spanish) strongly preferred

• Excellent interpersonal and customer service skills
• Ability to communicate effectively with patients, including those who may be upset or frustrated
• Strong attention to detail and organizational skills
• Compassion, empathy, and active listening in patient interactions

• Ability to maintain strict patient confidentiality
• Commitment to professionalism, accuracy, and efficiency in a fast-paced healthcare environment
• Adherence to HOPCo & Center for Bone & Joint Surgery Code of conduct and culture
• Normal office environment.

PHYSICAL/MENTAL DEMANDS:

Requires sitting and standing associated with a normal office environment. Some bending and stretching required. Manual dexterity using a calculator and computer keyboard.

At Center for Bone & Joint Surgery, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan with company match
• Employee Assistance Program that is available 24/7 to provide support
• Paid Time Off
• Paid Holidays
• Mileage reimbursement
• and more...

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