Civic Engagement Manager

About the OrganizationsMF Professional Services, Inc. (“MFPS”) provides human resources, payroll, benefits administration, and operational support to mission-driven organizations. This position supports MFPS clients, including Mi Familia Vota (“MFV”) and Mi Familia en Acción (“MFA”).MFV and MFA are national, Latino-led organizations dedicated to strengthening civic engagement, building political power, and advancing policies that support Latino communities. Their work includes voter registration, voter education, community organizing, advocacy, leadership development, and issue-based campaigns.Position SummaryThe North Carolina Civic Engagement Manager develops and implements comprehensive, year-round civic- and voter-engagement strategies throughout North Carolina.Reporting to the North Carolina State Director, this position oversees voter registration, voter education, Get Out the Vote, youth leadership, fellowship, direct voter-contact, and community-engagement programs. Outreach methods include canvassing, phone banking, text messaging, digital engagement, community events, workshops, and site-based voter registration.The Manager supervises organizers, Canvass Leads, Canvassers, fellows, and other assigned employees. The position also develops bilingual curricula, builds community partnerships, manages program budgets and performance metrics, supports grant reporting, and collaborates with national departments.Core North Carolina ProgramsLatino Electoral Engagement Fellowship: Engages young adults in civic participation, leadership development, organizing, immigrant justice, and environmental justice.Voter Registration and Education: Provides bilingual and culturally responsive voter-registration information, assistance, and education.Get Out the Vote: Provides accurate and timely information about elections, voting methods, deadlines, ballot access, and election participation.Essential Duties and ResponsibilitiesDevelop and implement a comprehensive, year-round North Carolina civic- and voter-engagement strategy.Create state campaigns aligned with organizational priorities and the needs of Latino communities.Integrate voter registration, voter education, canvassing, phone banking, text messaging, digital outreach, youth engagement, and community events.Establish program goals, timelines, budgets, staffing plans, performance measures, and accountability systems.Maintain a current understanding of North Carolina’s political, electoral, demographic, and community landscape.Oversee the design, implementation, evaluation, and improvement of assigned programs.Manage the Latino Electoral Engagement Fellowship and other youth leadership initiatives.Develop and facilitate bilingual curricula, workshops, trainings, and leadership-development activities.Oversee statewide or assigned-region field operations and direct voter-contact programs.Develop field plans, schedules, scripts, staffing assignments, reporting requirements, and quality-control standards.Set and monitor goals for voter contacts, voter registrations, phone calls, text messages, events, and other approved activities.Ensure teams have appropriate turf, data, materials, technology, training, transportation plans, and supervisory support.Recruit, interview, onboard, schedule, supervise, coach, and retain organizers, Canvass Leads, Canvassers, fellows, and other assigned employees.Conduct team meetings, individual check-ins, field observations, coaching sessions, and performance reviews.Address performance, conduct, attendance, scheduling, and workplace concerns in coordination with the State Director and Human Resources.Develop and facilitate training on voter registration, voter education, direct voter contact, data systems, quality control, field safety, de-escalation, and incident reporting.Ensure employees complete required training before conducting voter-registration or regulated outreach activities.Collaborate with Communications staff to develop culturally responsive English- and Spanish-language scripts, educational materials, and community messaging.Oversee program data collection, entry, quality control, reporting, and performance monitoring.Use VAN, EveryAction, Scale to Win, spreadsheets, dashboards, and other approved systems.Train employees to use voter-contact databases and outreach tools accurately.Use program data to evaluate performance and make appropriate strategic or operational adjustments.Develop program and staffing budgets in collaboration with the State Director, Finance, and Development.Monitor program expenses, budget variances, grant goals, deliverables, and reporting requirements.Provide accurate program information for grant proposals, reports, funder updates, and organizational presentations.Build relationships with community organizations, educational institutions, service providers, coalitions, media, elected officials, and civic leaders.Coordinate joint events, workshops, voter-registration activities, and other approved initiatives.Represent MFV and MFA professionally at community meetings, coalitions, public events, and stakeholder discussions.Maintain appropriate distinctions between MFA’s nonpartisan activities and MFV’s legally permissible advocacy or electoral activities.Protect confidential voter, community, fellow, employee, donor, partner, and organizational information.Work flexible mornings, evenings, weekends, and extended campaign-style hours when required.Travel regularly throughout North Carolina.Perform other related duties as assigned.QualificationsA specific degree is not required. Relevant education, training, campaign experience, lived experience, and progressively responsible professional experience will be considered.Experience working during at least two electoral, voter-engagement, organizing, field, or outreach campaign cycles.Management, field-leadership, or comparable supervisory experience preferred.Experience developing and implementing civic-engagement, direct voter-contact, or community-outreach strategies.Experience managing voter registration, canvassing, phone banking, text messaging, digital outreach, or comparable programs.Experience recruiting, scheduling, training, coaching, supervising, and motivating employees.Experience developing programmatic and staffing budgets.Experience supporting grant reporting involving goals, metrics, deliverables, and program impact.Experience developing and facilitating bilingual training, workshops, curricula, or community events.Experience building partnerships with community organizations, media, elected officials, coalitions, or other stakeholders.Experience using and training employees on VAN, EveryAction, Scale to Win, or comparable systems.Conversational proficiency in English and Spanish required.Strong knowledge of voter engagement, voter registration, voter education, field operations, organizing, and direct voter-contact methods.Strong supervisory, coaching, scheduling, facilitation, and team-building skills.Strong data-management, analytical, program-evaluation, budgeting, and project-management abilities.Excellent written, verbal, interpersonal, public-speaking, and cross-functional communication skills.Strong cultural competence and experience working respectfully with Latino communities, communities of color, young adults, and other diverse groups.Ability to manage multiple programs, teams, campaigns, priorities, and deadlines.Ability to maintain confidentiality and exercise sound judgment.Ability to work flexible schedules and travel regularly throughout North Carolina.Voter-Registration and Driving RequirementsThe employee must meet all eligibility, appointment, training, and certification requirements applicable to individuals who oversee, collect, or submit voter-registration applications in North Carolina. Depending on applicable law, this may include being registered or eligible to register to vote.If driving is assigned, the employee must maintain a valid driver’s license, legally required automobile insurance, an acceptable driving record, and access to a safe and reliable vehicle unless an organizational vehicle is provided.Physical Requirements and Work EnvironmentWith or without reasonable accommodation, the employee must be able to:Work at a computer and operate standard office and field technology.Facilitate virtual and in-person meetings, trainings, workshops, and public events.Move throughout offices, meeting venues, event sites, field locations, and community settings.Stand and walk for extended periods during field and community activities.Work outdoors in varying weather conditions when attending or supervising field activities.Lift or carry outreach, training, and event materials weighing up to 25 pounds occasionally.Travel regularly throughout North Carolina.This position operates in office, remote, field, educational, and community-based settings. Morning, evening, weekend, and extended hours may be required during election cycles, voter-registration deadlines, fellowship activities, major campaigns, and other high-volume periods.Equal Employment OpportunityMFPS is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, business needs, and job requirements without regard to any characteristic protected by applicable law. #J-18808-Ljbffr MF PROFESSIONAL SERVICES INC