Member Service Representative

Member Service Representative

Job Summary:
In this role, you will provide exceptional service to members by assisting with account openings and closings, processing consumer loan applications, and delivering accurate information about our products and services. The ideal candidate is friendly, efficient, and capable of identifying member’s needs to offer the most suitable financial solutions. 

Salary: $20.00-$25.00 an hour depending on experience

About Us:
Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!

Key Responsibilities:

• Assist members with opening, maintaining, and closing accounts.
• Underwrite and process consumer loans within authorized limits, per credit union policy.
• Respond to member inquiries regarding products, services, and account issues.
• Resolve problems within designated authority, refer complex issues to supervisor with recommended solutions.
• Identify and act on cross-sell opportunities to promote credit union products and services.
• Ensure accurate documentation and maintenance of member records and reports.
• Compile and assemble loan documentation for proper recordkeeping.
• Serve as a liaison between members and internal departments or external organizations.
• Deliver courteous, timely, and professional service to all members and coworkers.

Qualifications:
Required Skills:

• Minimum of six months of similar or related experience
• High school diploma or equivalent
• Excellent Customer service and interpersonal communication skills
• Strong attention to detail and accuracy in data entry and documentation
• Sound judgement and decision-making within authority limits

Preferred Skills:

• Experience in loan underwriting or processing consumer loans
• Bilingual abilities are a plus

What We Offer:

• Generous Paid Time Off Policy
  • Up to 15 days in 1st year of service
    • Paid Time Off increases with tenure
  • VTO (Volunteer Time Off) Up to 16 hours yearly
• 401(k) plan
  • 7% company match
• Health, Dental, and Vision Insurance
  • Health Savings Account with Employer Contribution Available
  • Free Vision Insurance
• Life and Disability Insurance
  • Provided by the Credit Union with Optional Supplemental Coverage Available
• Competitive Wage and Professional Development
  • Educational Assistance

Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.