Scheduling Center Representative

Job Description

Job Description

Scheduling Center Representative

Full-Time (Monday-Friday 8am-5pm)

At Noble Community Clinics, our mission is to ensure that everyone—regardless of background or circumstance—has access to exceptional healthcare. For more than six decades, we have been committed to improving lives through integrated primary care, behavioral health, and dental services across Wisconsin.

We believe in creating healthy individuals, strong families, and thriving communities. Our collaborative and compassionate team environment empowers every employee to make a meaningful difference every day.

The Scheduling Center Representative plays a key role in connecting patients with the care they need. This position supports multiple clinic locations by coordinating appointments, verifying insurance and registration details, and ensuring a positive patient experience with every interaction.

This is an excellent opportunity for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service.

• Schedule patient appointments with clinical providers using Epic and Dentrix software.

• Update daily schedules to reflect cancellations and urgent appointments.

• Collect and verify pre-registration and insurance information for new and existing patients.

• Obtain detailed insurance or payer information.

• Triage incoming phone calls and route them appropriately.

• Communicate effectively and compassionately with patients of diverse backgrounds.

• Collaborate with front desk staff to ensure efficient patient flow across clinic sites.

• Uphold HIPAA standards and patient confidentiality at all times.

• Participate in meetings, training, and quality improvement initiatives.

Education & Experience

• High School Diploma or equivalent required.

• Minimum of 3 years of experience scheduling appointments in a healthcare or call center environment.

Skills & Abilities

• Excellent communication and customer service skills.

• Ability to remain calm and professional under pressure.

• Strong organizational and problem-solving abilities.

• Proficiency with Microsoft Office Suite and experience with EHR systems (Epic or Dentrix preferred).

• Ability to work independently and as part of a team.

• Bilingual in Spanish preferred.

At Noble, we care for our patients—and we care for our people. We offer a comprehensive total rewards package, including:

• Competitive pay and benefits

• 20 days of PTO annually (accrual starts on day one)

• 8 paid holidays

• 401(k) with up to 5% company match

• Company-paid short-term disability, long-term disability, and life insurance

• Health, dental, and vision insurance

• A mission-driven organization where your work truly makes a difference

Join a team that’s been improving Wisconsin’s health and wellness for over 60 years.