Front Office Specialist

Overview Neurospine and Pain Center of Miami is a leading interventional pain management and regenerative medicine practice dedicated to restoring patients’ health and quality of life. We combine cutting-edge therapies with a patient-centered, concierge-level experience, serving individuals across Miami who seek advanced solutions for pain relief and functional restoration. Role We’re seeking a Front Desk / Patient Concierge to be the first point of contact for patients—someone polished, professional, and committed to creating an exceptional patient experience while keeping operations running smoothly. You’ve got a knack for communication, organization and enjoyment working with people. Responsibilities Welcome patients and manage the check-in/check-out process with professionalism and warmth. Answer phones, schedule appointments, and coordinate with the outsourced appointment team to ensure no missed calls or follow-ups. Provide pre- and post-appointment instructions and assist with insurance paperwork as needed. Manage patient communications, reminders, and event RSVPs with a focus on customer service. Maintain a welcoming and organized front desk and waiting area environment. Support Practice Manager with administrative tasks and coordination as needed. What We’re Looking For 1–2+ years of experience in front desk operations, patient coordination, or hospitality/customer service roles. Excellent communication skills, organizational ability, and customer service mindset. Professional demeanor and ability to manage patient inquiries efficiently and empathetically. Bilingual (Spanish/English) preferred but not required. Benefits and Next Steps Competitive pay: DOE with potential growth opportunities. Collaborative team environment with training and professional development. #J-18808-Ljbffr Dr. Lucien Alexandre MD, PhD