IT Analyst, PLM

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! — Who You Are: You love helping to solve problems, are a great communicator, and can work in a fast-paced environment. You understand product lifecycle (Accessories, Apparel, Footwear) and technology and can marry the two together to provide solutions for our business teams. As a PLM & Market Order Analyst, you will be the expert on all things Product Systems related - whether that is general support, process mapping and requirements, testing and training, or data requests. What You’ll Do: Understand the Michael Kors product lifecycle process for all categories of business (Accessories, Apparel, Footwear) and provide support to the business community Perform administrative tasks such as user logins, view setup and light configuration Help establish system best practices and governance Troubleshoot system issues, manage escalations and coordinate resolutions with Vendor, IT, and business. Work closely with business users to gather requirements and translate back to PLM, Vendor or IT teams. This includes documentation such as business requirements documents, technical documents, and process maps Create and execute test scripts for internal testing and user acceptance testing for any deployments such as projects, change requests, bugs, etc. Support business in process mappings and aligning system and business processes Create and maintain training documentation and provide system training for internal and external end users across multiple time zones Proactively identify areas of improvement and log enhancements with vendors Support change management, system maintenance activities and deployments including off hours deployments, upgrades, or testing Ensure deployments follow Capri’s Change Management SOPs You’ll Need to Have: Bachelor’s degree Hands on experience with PLM (experience with Centric Software a plus) Understanding of product lifecycle for Apparel, Footwear, and/or Accessories Critical thinking, problem solving, organizational skills Experience in requirements gathering, process mapping, and testing Excellent verbal and written communication and collaboration skills to effectively communicate with both business and technical IT teams Ability to work in NYC office 3 days a week Proficient in MS Office (Excel, Word, PowerPoint) We’d Love to See: Proven ability to be strategic and tactical in a demanding, fast-paced environment Proactive and persistent to provide solutions Works with a sense of urgency and thoroughness Strong interpersonal skills to deal with user community and vendors Drive to learn and improve system, processes and self Experience with Jira a plus — The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at View email address on click.appcast.io. In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience. Compensation Range: 85,000.00 - 95,000.00 USD Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience. At the center of it all is a designer who has created an enduring and iconic luxury lifestyle brand with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous. Kors has also been the recipient of numerous industry awards and accolades within the fashion industry. The fashion designer also focuses on giving back. For more than 35 years he has been a passionate supporter of God’s Love We Deliver, a New York-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City. In 2013, in a move to broaden his philanthropic efforts, Michael Kors launched “Watch Hunger Stop,” partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special-edition products and other targeted initiatives help provide food to children through WFP’s school meals program. To date, Michael Kors has helped WFP deliver over 35 million meals (and counting) to hungry children. 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