Patient Experience Coordinator

Sugarbug Dental & Orthodontics - Oxnard, CA The Opportunity: Redefining the Patient Journey Are you a high-energy professional with a background in luxury hospitality, boutique healthcare, or VIP concierge services ? Do you believe that the \"waiting room\" should feel like a five-star experience? Sugarbug Dental & Orthodontics is not your typical dental office. For over a decade, we have set the gold standard for pediatric oral health in Ventura County. We are seeking a sophisticated, degree-educated Patient Experience Coordinator who understands that administrative excellence is the backbone of clinical success. If you are a master of first impressions and a champion of organized workflows, we want to help you build a career just minutes from the coast in beautiful Oxnard. Your Mission (Key Responsibilities) VIP Concierge Management: Act as the face of the practice, greeting families with high-level professionalism and warmth. Strategic Patient Flow: Orchestrate the \"front-to-back\" transition, ensuring clinical staff are optimized and patient wait times are non-existent. Data Integrity & Management: Curate and maintain precise digital patient records and eligibility verification with a \"zero-error\" mentality. Brand Ambassadorship: Engage with the public and pediatric patients to create a stress-free, premium environment. Communication Hub: Manage multi-channel communications (phone, email, and digital portals) with the poise of a corporate executive. Candidate Profile: What We Are Looking For We are specifically seeking \"Type A\" professionals who possess: Education: A Bachelor’s Degree in Communications, Psychology, Sociology, or a related field (Highly Preferred). Experience: 2+ years in a high-touch environment (e.g., Luxury Hotels, Private Medical Practices, VIP Concierge, or High-End Retail). Bilingual Proficiency: Professional fluency in English and Spanish is a significant advantage in serving our diverse community. Soft Skills: Exceptional emotional intelligence, the ability to \"read a room\", and a genuine love for working in a pediatric-focused environment. Technical Savvy: Quick to learn dental software and digital communication tools. Why Join Sugarbug? Compensation: $31,000 - $54,000 annually (commensurate with education and specialized experience). Location: Located in the heart of Oxnard, CA - a short drive from the ocean. Culture: Join an established, growing practice that values professional development and internal promotion. Impact: Be the reason a child feels safe and a parent feels heard. #J-18808-Ljbffr