Patient Services Representative

Patient Service Representative

Job title: Patient Service Representative Status: Regular, Full-time Reports to: Clinical Manager Department: Medical Pay Type: Hourly, Non-Exempt Level: Non-management Revised: 08/07/2025

Job Purpose

The Patient Service Representative oversees the administrative duties of the Center. Responsible for moving the patients through the check-in and check-out process.

Duties and Responsibilities

• Provide a courteous, professional working environment
• Maintain effective communication with patients, coworkers, and manager
• Maintain efficient patient flow Update patient demographics interview patient for sliding fee scale services and update eligibility
• Verify insurance and set eligibility dates in system
• Call and remind patients to bring missing information to their appointment
• Collect payments and patient-responsible balances
• Post charges to patient accounts
• Scan and import demographic and clinical documentation into patient charts
• Schedule appointments as needed
• Monitor patient schedule to accommodate walk-in patients
• Direct patients to the proper department for assistance
• Answer multi-line telephone system
• Operate office equipment, ie. Fax, copier, computer and credit card machine
• Provide copies of patient medical records as requested
• Contribute to the positive image of the front office operations
• Perform other administrative and program-related duties as assigned.

Qualifications/Knowledge/Skills/Experience

• High School Diploma or equivalent required;
• Minimum of one (1) year of experience in healthcare, patient services, pharmacy, or outreach coordination.
• Strong interpersonal and communication skills, especially via phone and written outreach.
• Proficiency in Microsoft Office (Excel, Outlook, Word) and electronic health record (EHR) systems.
• Bilingual (English/Spanish or English/Creole) a plus.

Working Conditions

• Prolonged periods standing, walking, and/or sitting at a desk and working on a computer may be required.

Physical Requirements

• May require the occasional ability to lift up to 10 pounds.

About Us

26Health is a non-profit 501c3 organization that provides care for underserved and underinsured communities. We started in 2011 with a mission to help transform the health care landscape in Central Florida. Today, we are a safe space built on cultural competence that offers access to care to anyone in need - from primary care and mental wellness to adoptions, gender identity support, family services, emotional support, food, and clothing. Our rule is simple: Leave No One Behind.

Additional Information

• Background screens will be performed, and education will be verified prior to employment.
• Please be prepared to provide the required information and/or documentation.
• 26Health is a smoke-free workplace, and smoking is prohibited in all enclosed areas of the property.
• 26Health is an equal opportunity, affirmative action employer.