Assistant Director - Graduate Admissions

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Primary Purpose

Supports graduate admissions and outreach by coordinating events and partnerships, providing accurate information to prospective students, guiding applicants through the admissions process, and supporting timely application review and communication in accordance with institutional policies.

Job Category

Exempt

Hiring Range

$52,000.00

Pay Basis

Annually

Essential Job Functions

1. Independently plans and carries out approved outreach events aligned with institutional priorities. 2. Delivers accurate, informative, and non-coercive presentations for graduate audiences. 3. Collects prospective student inquiries during events and outreach activities in accordance with institutional guidelines. 4. Ensures timely and accurate entry of inquiries and outreach activity into the CRM. 5. Independently coordinates approved travel to support assigned geographic areas and outreach activities. 6. Documents travel, outreach activities, recurring questions, and service observations. 7. Develops relationships with approved external partners and organizations. 8. Documents and communicates market observations, trends, and outreach opportunities. 9. Evaluates the quality and operational effectiveness of events and contributes to outreach planning. 10. Collaborates with admissions and marketing teams to support accurate and consistent outreach communications. 11. Independently manages an assigned portfolio of inquiries and applicants from inquiry through final admissions decision. 12. Monitors application status, identifies missing requirements or approaching deadlines, and communicates appropriate next steps. 13. Conducts inbound and outbound communication through approved channels, including phone, email, text, and virtual meetings. 14. Maintains timely and consistent applicant communication and accurate CRM documentation. 15. Identifies inactive applications and conducts appropriate follow-up without pressure, inducements, or unauthorized promises. 16. Records a final disposition for assigned inquiries within established timeframes and documentation standards. 17. Supports the timely routing, processing, and communication of admissions decisions within established authority. 18. Reviews applicant records against published admissions criteria, including GPA, prerequisites, and program requirements, and escalates exceptions or discretionary decisions appropriately. 19. Reviews applications designated as ready for review within established service timeframes. 20. Provides accurate information regarding admissions requirements, program characteristics, and next steps to support informed applicant decision-making. 21. Collaborates with Admissions Services Representatives to support file readiness and resolve application issues. 22. Supports admitted applicant communications regarding required documents, deadlines, and established next steps without making unauthorized promises regarding admission, financial aid, or program outcomes. 23. Identifies and communicates recurring applicant questions, process challenges, and opportunities for improvement. 24. Maintains the accuracy, integrity, and confidentiality of applicant information across all systems. 25. Completes special projects as assigned. 26. Performs other related duties as assigned or required.

Performance Expectations

Performance in this role is evaluated based on service quality, accuracy, timeliness, professionalism, communication, documentation, collaboration, data integrity, and compliance with institutional policies and applicable requirements. Performance evaluations, compensation decisions, promotions, and other employment actions shall not be based directly or indirectly on inquiry or application volume, admissions or enrollment outcomes, conversion or yield rates, tuition revenue, retention outcomes, or financial aid outcomes.

Job Requirements

Required Knowledge, Skills, & Abilities: Knowledge 1. Office Technology - Proficient knowledge of Microsoft Office and standard office systems. 2. Administrative Procedures - Working knowledge of records management, data entry, and routine office procedures. 3. Applicant Service - Working knowledge of respectful, responsive, and applicant-centered service. 4. Admissions Communication - General knowledge of admissions requirements, data privacy, and clear professional communication. Skills 1. Communication - Ability to exchange information clearly with applicants and colleagues, verbally and in writing. 2. Skill in listening to questions, seeking clarification, and responding appropriately. 3. Skill in assisting applicants and students with routine questions and established processes. 4. Skill in reviewing information carefully and maintaining accurate records. 5. Skill in organizing assigned work and maintaining appropriate documentation. 6. Skill in using computers, standard software applications, and electronic systems. Abilities 1. Ability to communicate effectively and professionally with applicants, students, colleagues, and others. 2. Ability to follow established policies, procedures, and instructions. 3. Ability to maintain accurate records and handle routine information appropriately. 4. Ability to work effectively with others and contribute to a team environment. 5. Ability to manage assigned responsibilities and meet established deadlines.

Physical Requirements and Working Conditions

1. May experience extended periods of sitting and/or standing while performing job responsibilities. 2. Technology and Equipment – Must be able to use computers, telephones, mobile devices, and standard office equipment. 3. May be required to work evenings, nights, or weekends based on operational needs. May be required to travel locally and/or overnight as needed to perform job responsibilities.

Required Certifications/Licensures

Valid Driver's license

Required Education

Bachelor's degree

Required Experience

Minimum three (3) year of student services-related experience.

Preferred Qualifications

1. Experience in admissions function. 2. Bilingual (English & Spanish)

Is this a safety sensitive position?

No

Background Screening Required?

No

Pre-Employment Conditions

Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

NSU is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.