Customer Relationship Specialist
Premier Warranty
Job Description
Job Description
En este rol serás una pieza clave en la experiencia de nuestros clientes. Muchas veces serás el primer punto de contacto, por lo que tu energía, actitud positiva y compromiso con el servicio marcarán la diferencia. Tu misión será asegurar que cada interacción sea clara, ágil y profesional, fortaleciendo la confianza y la lealtad hacia Premier.
RESPONSABILIDADES PRINCIPALES
- Atender y gestionar interacciones con clientes internos y externos, brindando una experiencia cordial, profesional y centrada en ayudar.
- Orientar al cliente sobre procesos, productos y servicios con claridad y precisión.
- Canalizar y dar seguimiento a consultas o situaciones especiales hasta su manejo adecuado.
- Manejar múltiples casos simultáneamente, estableciendo prioridades sin comprometer la calidad.
- Mantener la calma y el enfoque en entornos dinámicos o de alto volumen de trabajo.
- Identificar oportunidades de mejora en procesos y aportar ideas que eleven la experiencia del cliente.
- Colaborar con otros equipos para asegurar una experiencia consistente y alineada con nuestros estándares de servicio.
- Participar activamente en iniciativas que fortalezcan nuestra cultura centrada en el cliente.
- Asumir funciones adicionales según las necesidades del negocio, demostrando adaptabilidad, iniciativa y compromiso frente a nuevos retos.
REQUISITOS, CONOCIMIENTOS, DESTREZAS Y HABILIDADES
- Bachillerato en Administración de Empresas o campo relacionado.
- Mínimo 1 año de experiencia en atención al cliente o funciones similares.
- Actitud entusiasta, positiva y orientada a soluciones.
- Excelentes destrezas interpersonales y capacidad para generar confianza.
- Habilidad para trabajar en ambientes dinámicos, manteniendo organización y precisión.
- Capacidad para manejar múltiples tareas y establecer prioridades de manera efectiva.
- Atención al detalle y compromiso con altos estándares de calidad.
- Conocimiento en herramientas colaborativas como Google Workspacey facilidad para aprender nuevas tecnologías y sistemas.
- Comunicación clara y profesional en español e inglés (oral y escrita).
- Pasión por el servicio y compromiso con la excelencia en la atención a clientes internos y externos.
¿QUÉ OFRECEMOS?
Un entorno dinámico donde podrás desarrollarte, aportar ideas y crecer profesionalmente, siendo parte de un equipo que trabaja con pasión y compromiso.
¡Únete a Premier y sé parte de la experiencia que nos distingue!
Vacancy posted 27 days ago
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