Guest Service Supervisor
Spare Time Entertainment
Guest Service Supervisor
Job Category: Guest Services
Full-Time
On-site
Pineville, NC 28134, USA
Description
Lead and support the front desk team during busy shifts
Set the vibe for great service and positive energy
Keep the front-of-house organized and guest-ready
Oversee lanes, arcade, and attractions throughout the day
Train and coach team members
Step in and handle guest concerns confidently
Help with scheduling and event coverage
Run POS transactions accurately
Open and close the building
Keep safety top of mind and respond to issues quickly
What We're Looking For
High school diploma or equivalent
2+ years of guest service experience
12 years of leadership or supervisory experience required
Hospitality or food and beverage experience is a big plus
Strong communicator who isn't afraid to take charge
Comfortable giving direction and holding people accountable
Available nights, weekends, and holidays
Someone who can stay calm when it gets busy
Physical Requirements
Able to stand and walk for most of your shift
Able to move quickly around the facility
Able to lift up to 25 pounds
Comfortable working in a lively space with music, lights, and steady noise
Able to stay focused and responsive in an active environment
Why You'll Love It Here
It's never boring
You're part of the action, not stuck behind a desk
You get real leadership experience
You're leading a team in a place people come to celebrate
If you like staying busy, leading from the front, and being part of something fun, this role is for you!
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Spare Time EntertainmentVacancy posted 5 days ago
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