Customer Service Representative

Customer Service Representative

HR Consulting Solutions, LLC is a national executive search firm that has been retained by Wagner Warehousing to conduct a search for a full time Customer Service Representative (CSR) to work alongside their team in Paducah, KY.

ABOUT WAGNER WAREHOUSING

Wagner Warehousing is a full-service third-party logistics (3PL) provider based in Paducah, Kentucky. The team specializes in warehousing, transportation, and supply chain solutions, helping customers manage and move products efficiently across the country. Wagner is known for its hands-on approach, strong customer relationships, and commitment to accuracy and reliability in every shipment.

POSITION SUMMARY

Wagner Warehousing is seeking an organized, detail-oriented Customer Service Representative to join their team in Paducah. This is a full-time position offering consistent weekday hours, competitive pay, and long-term career stability. The Customer Service Representative serves as a critical link between customers and warehouse operations, ensuring accurate communication, inventory tracking, and order fulfillment. This position requires strong customer service skills, attention to detail, and the ability to manage multiple priorities in a fast-paced logistics environment. The ideal candidate will be comfortable communicating with customers, warehouse supervisors, forklift operators, and truck drivers while maintaining accurate records and inventory information.

WORK SCHEDULE

• Monday Friday; 7:00 a.m. to 4:00 p.m.
• Overtime may be required based on business needs
• Stable, full-time hours with consistent scheduling

WORK LOCATION

The primary work location for this position is Wagner Warehousing's facility at 900 Olive Street in Paducah, KY.

KEY RESPONSIBILITIES

• Serve as a primary point of contact for warehousing customers via phone and email
• Communicate customer requests, inventory information, and shipment details to warehouse personnel
• Coordinate with warehouse supervisors, forklift operators, and truck drivers to ensure efficient operations
• Enter, update, and maintain inventory records within the company's inventory management software
• Monitor and verify product codes, batch numbers, row locations, quantities, and product weights
• Process customer orders and inventory transactions accurately and efficiently
• Prepare reports, spreadsheets, and other documentation using Microsoft Office applications
• Respond to customer inquiries and resolve issues in a professional and timely manner
• Maintain organized records and documentation
• Assist with general office and administrative duties as needed

MINIMUM QUALIFICATIONS

• High school diploma or equivalent required; additional education preferred
• Previous customer service, administrative, logistics, warehousing, or office experience preferred
• Proficiency with Microsoft Office, including Outlook, Excel, and Word
• Strong organizational skills and attention to detail
• Ability to work accurately with numbers, inventory data, product codes, and weights
• Excellent verbal and written communication skills
• Strong interpersonal skills with the ability to work effectively with customers and internal team members
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment
• Dependable with a strong work ethic and positive attitude

COMPENSATION AND BENEFITS OF WORKING WITH US

• Starting pay of approximately $18 per hour, depending on experience
• Paid sick and vacation time
• Paid holidays
• Health insurance benefits
• 401K retirement plan

QUESTIONS? Reach out to us!

• Email us at View email address on click.appcast.io

We are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. Our company is committed to the principle of equal employment opportunity for all employees and applicants, providing everyone with a work environment free of discrimination and harassment. All employment decisions within our organization are based on business needs, job requirements and individual qualifications, without regard to age, race, color, religion, sex, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.