Client Services Coordinator

Job Description

Job Description

Who We Are:

Club Colors is a premium branding solutions company committed to empowering brands in the corporate and collegiate markets. Our team drives exceptional service and innovation, helping clients make a lasting impact through branded merchandise, apparel, print, and marketing solutions. We pride ourselves on delivering high-quality results, exceptional service, and a collaborative team environment.

Position Summary

We are seeking a highly organized and customer-focused Client Services Coordinator to support our sales teams while ensuring projects move seamlessly from proposal to delivery. This hybrid role combines client support, product sourcing, quoting, order processing, vendor management, and project coordination.

The ideal candidate thrives in a fast-paced environment, enjoys quality control and has a passion for keeping projects on track while delivering exceptional customer experiences.

What You'll Do

Client & Sales Support

• Collaborate with the account team to support growth objectives and present tailored product solutions based on customer needs assessments.

• Source and recommend promotional products, apparel, print materials, and branded merchandise solutions.
• Prepare quotes, proposals, and product recommendations based on client needs and objectives.
• Manage inbound customer inquiries and provide timely, professional support.
• Maintain consistent communication with sales and internal stakeholders throughout the project lifecycle.
• Support prospecting and outreach efforts with existing and prospective accounts.

Project & Order Management

• Process orders accurately and efficiently within company systems.
• Coordinate with suppliers and vendors regarding pricing, production timelines, inventory availability, and shipping schedules.
• Monitor project milestones and proactively identify potential delays or issues.
• Collaborate with warehouse, production, purchasing, and sales teams to ensure timely order fulfillment.
• Track project status and provide regular updates to clients and internal stakeholders.
• Manage multiple projects simultaneously while maintaining attention to detail and accuracy.

Team Collaboration & Continuous Improvement

• Serve as a liaison between sales, operations, vendors, and clients to ensure alignment and successful project execution.
• Assist with administrative and operational tasks that support team success.
• Contribute ideas and recommendations to improve processes, efficiency, and customer experience.
• Maintain a high level of responsiveness through email, phone, and messaging platforms.

Qualifications

• 1–3 years of experience in customer service, sales support, account coordination, project coordination, or a related field.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Excellent verbal, written, and interpersonal communication skills.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).
• Strong attention to detail and commitment to accuracy.
• Self-motivated, resourceful, and able to work independently and collaboratively.
• Experience in the promotional products, branding, marketing, or apparel industry preferred.
• Project management experience is a plus.

Work Environment

• Full-time, in-office position located at Club Colors headquarters.
• Collaborative, team-oriented environment with frequent cross-functional interaction.
• Fast-paced setting requiring strong prioritization and adaptability.

Club Colors Perks (In addition to uncapped commission):

• Epic Company Events – Holiday Party, March Madness, Oktoberfest & State of the Union
• 25% Discount at our On-Site Gym
• Incredible Headquarters with regular events like karaoke, trivia nights & pop-up shops
• Professional Headshots for your LinkedIn glow-up
• $100 Credit to the Club Colors Store for branded gear
• President's Club Trip for top performers

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Hourly Pay Range:

$22—$24 USD