Digital UX Strategist

Company Description:

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Job Posting External

Primary Responsibilities

• Represent the voice of the customer and advocate for best-in-class digital experiences while supporting Company’s business objectives and priorities.
• Use customer research, analytics, and market insights to inform digital strategy and optimization efforts.
• Conduct user research, competitive analysis, and content evaluations to identify improvement opportunities.
• Define customer journeys, information architecture, and user flows across web and mobile experiences.
• Translate business goals and customer needs into effective digital experiences.
• Collaborate with cross-functional teams to identify user needs and recommend experience improvements.
• Partner with designers and developers to create and implement user-centered solutions.
• Define requirements and support successful development and implementation of approved solutions.
• Ensure digital experiences follow usability, accessibility, and navigation best practices.
• Establish and monitor UX performance metrics and communicate insights to stakeholders.

Minimum Qualifications

• Bachelor’s degree in Marketing, Design UX, or Psychology, along with at least 2 years of related experience
• Non-degree considered if 12+ years of related experience along with a high school diploma or GED
• Occasional travel (0-5%)

Preferred Qualifications

• Experience designing responsive web and mobile experiences.
• Understanding of UX, UI, content strategy, and digital best practices.
• Knowledge of user research, analytics, and usability testing methods.
• Experience with design systems and Figma digital design platform.
• Strong analytical, problem-solving, and communication skills.
• Ability to balance customer needs, business objectives, and technical constraints.
• Strong organizational skills with the ability to manage multiple priorities.
• Proactive, collaborative, and adaptable team player.

This is an on-site position at the New Bremen, OH location.

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities