Head Housekeeper

Purpose of Position Head of Housekeeping is responsible for the planning, direction, coordination, and execution of all activities and personnel within the housekeeping and laundry departments. Must have complete knowledge of all areas of housekeeping, laundry, and public area cleaning processes. The Head of Housekeeping is responsible for ensuring that all housekeeping activities are carried out professionally, to standards, and at the highest levels of service. The Head of Housekeeping will effectively lead, train, coach, motivate, engage and provide feedback to the housekeeping staff daily. Essential Functions Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Maintains a high level of professional appearance and demeanor. Maintain the highest level of confidentiality in all areas. Demonstrate the ability to multi‑task, be detail‑oriented and be able to problem‑solve, to effectively deal with internal and external customers. Supervise all housekeeping employees and assist in the selection, discipline, and discharge of housekeeping and laundry staff. Evaluate employee performance, take action on promotions, and re‑trainings. Ensure all housekeeping and laundry staff is trained in all areas of guest room cleaning, public area cleaning, safety training including chemical, sanitation, and equipment use. Complete training in all areas of security, alcohol, and health and safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind in all things. Inspect work performed to ensure that it meets brand specifications, providing clean, sanitary, welcoming rooms to all of our guests. Investigate complaints about service and equipment and take corrective action. Plan and prepare employee work schedules, conduct daily stand‑up meetings as well as monthly staff meetings (as needed). Prepare the daily room and task assignments, including daily duties or any special assignments. Oversees general cleaning of all public areas, and has an eye for detail creating a clean, sanitized welcoming environment for guests in all areas of the hotel. Ensure that an adequate number of housekeepers are on duty daily to maximize efficiency and manage labor keeping within budgeted guidelines. Maintains laundry operations and ensures laundry equipment is maintained routinely including all housekeeping equipment. Advise the front desk of rooms ready for occupancy, and balance housekeeping reports at the end of the day, and resolve any discrepancies with the front desk. Work with other departments to ensure room status is up‑to‑date and room repairs are done on a timely basis. Out of order rooms must be documented and every effort must be made to return them to service. Complete inventory monthly and ensure that all storage rooms are stocked adequately. Provide General Manager with par levels and recommendations of replenishment. Forecast necessary levels of staffing and supplies accounting for seasonal changes. Maintain lost and found items, according to hotel policy. Oversee and assist with quarterly cleaning requirements. Perform or assist with all cleaning as needed including guest rooms. Demonstrate good communication skills and convey information and ideas. Ability to perform basic math, and understand financial information. Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property. Implement all company policies and procedures for safety and security. Report all employee injury cases according to company policy. Understands hotel policies relating to cancelation, extended stay, room types and rates, late check‑outs, early arrivals, and special requests. Responsible for key control. Issues and receives both room keys and master keys. Participates in and supports a positive, enjoyable work environment. Holds an understanding of hotel products and services (i.e., food and beverage, recreation) Performs other duties as assigned. Position Requirements Ability to communicate with hotel staff, guests, and management in a professional manner. Ability to work a flexible schedule, including weekends and holidays. Read, write and speak English. Ability to learn safety, emergency, and accident prevention policies and procedures. Neat, well‑groomed appearance including wearing the proper uniform and name tag when working (per brand standards) Accountability Housekeeping training completed within an acceptable time frame, as required by the brand. Maintains a high level of Quality, Service, and Cleanliness. Maintains smooth operation and staffing of the housekeeping department. Communicates openly with direct supervisor. Experience or Training Required High school education 1‑year hospitality experience (Preferred) with an upward License or Certification Required Complete the housekeeping training program within the brand required time frame. Marginal Job Functions Cleaning guestrooms and lobby and public areas as needed. Restocking front desk supplies. Help with laundry, as needed. Deliver cribs, towels, or other items to guestrooms as requested. Perform light maintenance duties. Restock, inventory, and sell guest marketplace and pub if applicable. Physical Demands Stand, walk; use hands and fingers to handle, or feel, for long periods, up to 8 hours at a time. Reach with hands and arms. Walk, navigate stairs regularly. Continuously repeat the same movements, including bending, stooping, kneeling, crouching, pulling, pushing, stretching, Understand the speech of other people, and speak clearly so others can understand. Read and see details. Lift up to 25 pounds occasionally, lift up to 50 pounds from time to time. Environmental Conditions The job is considered inside, the employees will spend 75% or more of their time inside. Must be able to communicate well with others, effectively deal with guests and accept constructive criticism. Must be able to change activity frequently and cope with interruptions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EEO Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Location: DoubleTree by Hilton Hotel Phoenix‑Gilbert #J-18808-Ljbffr