E-Commerce Associate

E-Commerce Associate Full Time Location: 318 Rte 4, Paramus, NJ 07652 Grooms Club is an equal opportunity employer and is a premier wedding destination specializing in wedding suits, dedicated to providing exceptional service and high-quality attire for grooms and wedding parties. We take pride in offering customers a memorable and stress‑free shopping experience. Position Overview We are seeking a dynamic and customer‑focused individual to join our team as an E‑Commerce Associate. The ideal candidate will be responsible for handling customer inquiries via phone and email, managing wedding groups, efficiently packaging orders using Shopify, and providing outstanding in‑store assistance in our Paramus, NJ location. Key Responsibilities Customer Communication: Professionally and promptly handle customer inquiries through phone and email. Provide product information, sizing guidance, and styling assistance with order‑related queries. Be able to accurately fit the customer and provide recommendations for alterations. Ensure a positive customer experience by addressing concerns and resolving issues. Order Processing and Packaging: Utilize Shopify to process and fulfill online orders accurately. Ensure orders are packaged securely and in a presentable manner for shipment. Coordinate with the warehouse team to manage inventory and monitor stock levels. Large Wedding Groups: Work closely with wedding parties to coordinate and fulfill bulk orders. Provide personalized assistance to ensure the wedding group’s unique needs are met. Maintain clear communication throughout the order process. Fitting and Styling In‑Person Customers: Greet customers as they enter the store and assess their needs and preferences. Assist customers in selecting appropriate styles, colors, and sizes. Provide guidance on fabric choices and suit accessories. Take accurate measurements for tailoring purposes. Offer insights on current fashion trends and styling tips. Handle any inquiries or concerns regarding the suits or the purchasing process. Process transactions through the Shopify POS system. Ensure customer satisfaction by addressing any post‑purchase concerns or alterations. Shift Requirements 35-40 hours per week. Overtime may be offered. At least 2 closing shifts per week. Must be able to work Saturdays 10 a.m. - 9 p.m. Must be able to open Fridays. Preferred but not required: Experience in men’s retail. Required: Familiarity or experience with Shopify. Skill Requirements Effective Communication. Problem Solving. Strong Conversational Skills. Effective Time Management. Tech Savvy. Up‑Selling and Cross‑Selling Skills. Positive Attitude. Strong Grammar Skills. Patience. Attention To Detail. Benefits Generous PTO Policy. Employee Discount. Health Insurance. 401(k) Plan. Annual Performance Bonus. #J-18808-Ljbffr