Assistant Front Office Manager

Assistant Front Office ManagerThe Radisson Hotel is looking for an energetic, service-oriented individual to join our team as an Assistant Front Office Manager. This exciting and fast-paced hotel offers a dynamic work environment where no two days are ever the same. The Assistant Front Office Manager plays a key role in supporting the daily operations of the Front Office, ensuring exceptional guest service, assisting with team leadership, and helping maintain efficient hotel operations. We are proud to offer a competitive benefits package, including generous paid time off, 8 paid holidays, and an excellent benefits package for full-time employees.Responsibilities include:Assists in the development and implementation of business strategies for the hotel which are aligned with Choice Hotels overall mission, vision values and strategiesDevelops and implements strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel's goalsMonitors status regularly and adjusts strategies as appropriateManages the operation of the front office and related areasCreates the first impression by supervising the door, bell stand, parking, concierge and front office areasDevelops and implements processes and procedures for assigned departments which support achievement of service and financial goalsParticipates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriatePrepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotelAnalyzes business forecasts and maximizes productivity by adjusting schedules accordinglyEnsures front desk handles billing and cash in accordance with hotel's standardsPlans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departmentsEnsures front office is in compliance with all hotel policy and proceduresDevelops and implements strategies and practices which support employee engagementDevelops and recruits the human resources necessary to achieve hotel and Management Services' goalsDirects the development and implementation of strategies and practices which support employee engagement throughout the hotelOversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work forceTakes active role in recruitment and selection of qualified candidatesCommunicates performance expectations and provides employees with on-going feedbackProvides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potentialDrives employee engagement through the creation and implementation of departmental action plansCreates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamworkCommunicates and reinforces the vision for customer service to all managers, supervisors and employeesCreates an environment that encourages employees to provide the service brand behavior hospitality and teamworkEnsures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employeesEnsures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutionsCreates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamworkPerforms other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our GuestQualifications include:Minimum one year in a supervisory or management front office position requiredPrevious management experience requiredAble to collaborate effectively with other hotel employees and managers to ensure teamworkHigh school diploma or GED required, bachelor degree preferredStrong organizational skills, critical thinking skills, problem solverStrong computer systems skills including; reservations and reporting systemsStrong Microsoft Office suite and reporting system skillsMust work well in stressful, high pressure situationsMust be able to accurately follow verbal and written instructions and communicate effectivelyWorks well independently or as part of a teamStrong attention to detailStrong mathematical and organizational skills requiredCommitment to exceptional guest serviceWilling to work a flexible schedule including weekends and holidaysAdheres to the policies and procedures of the hotelPhysical DemandsRequired to stand, sit, and walk for extended periods of timesLift, carry, or otherwise move and usef of force or exertion up to 75 lbs.Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones ect.Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.