Outreach and Engagement Specialist I

Location St. Louis Outpatient - 1430 Olive Street, Suite 300, St. Louis, MO 63103 Work Schedule Monday through Friday from 9:00am - 5:00pm Outreach and Engagement Specialist I Responsibilities Engage individuals in community and field-based settings to assess needs, provide education, and support connection to appropriate services and level of care. Facilitate access to care by coordinating access to both internal programs and external providers, prioritizing internal organizational services when appropriate to meet patient needs. Coordinate referrals and facilitate timely care coordination to admissions and program staff. Provide follow-up and basic care coordination to reduce barriers to engagement and support service access. Conduct outreach activities, including community events, site visits, and meetings to promote services and increase awareness. Develop and maintain working relationships with referral sources and community organizations. Assist individuals in navigating behavioral health, substance use treatment, and community resources. Maintain accurate and timely documentation of outreach, patient interactions, and referral activities. Monitor outreach and referral activity and communicate trends, barriers, and opportunities to leadership. May be required to maintain billable service hours tied to client engagement, outreach services, and care coordination activities. Job Requirements High School Diploma or GED required; Bachelor’s degree preferred in Social Work, Psychology, Marketing, Healthcare Administration, or related field. Valid driver’s license and ability to travel locally; ability to transport clients when required or assigned. Certification as a Peer Recovery Specialist preferred. Demonstrated ability to leverage recovery experience to engage patients during their recovery journey. Experience working with individuals impacted by substance use disorders and/or mental health conditions in a community, healthcare, or social service setting preferred. Experience in outreach, care coordination, or referral support preferred. Strong interpersonal and communication skills, with the ability to engage effectively with diverse populations. Ability to develop and foster working relationships with referral sources and community partners. Ability to assess needs and connect individuals to appropriate services. Familiarity with the assigned region, including community resources and service networks, or ability to quickly develop this knowledge. Ability to manage multiple priorities in a fast‑paced, community-based environment. Basic proficiency in documentation systems and standard office software. Physical Requirements Ability to communicate effectively in person, by phone and in writing, including by digital media. Ability to travel throughout the community and operate a motor vehicle. Ability to stand, walk, and engage in outreach activities for extended periods. Ability to lift and carry materials up to 20 pounds. Ability to use a computer and standard office equipment. Compensation (based on experience and credentials) Range is between $22.40 - $27.34 per hour. Gateway Foundation conducts annual reviews including merit increases. Benefits at Gateway Foundation Medical, dental, and vision insurance for employees and dependents. Employee wellness program promoting health and fitness and offering cash‑saving premiums. Employee assistance programs focused on mental health. 403(b) Retirement Plan with 3% employer match. Short‑term and Long‑term Disability and Life and AD&D Insurance paid for by Gateway. Flexible Spending Accounts for medical and dependent care. Public Service Loan Forgiveness (PSLF). 18 paid time off days per year – accrual rates increase with years of service. 9 paid company holidays. Training & Development Programs. Tuition Reimbursement – up to $5,250 per calendar year. eLearning access to online courses that provide CEU’s and job‑related training. Clinical Supervision: Formal and informal guidance. Equal Opportunity Employer Gateway Foundation is an Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets. Please view Equal Employment Opportunity Posters provided by OFCCP here. #J-18808-Ljbffr Gateway Foundation