Patient Service Representative (PSR) Clinic

Department:

09121 AMG Morton Grove - Building Operations

Status:

Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

Hours of Operation:

Monday: 8-7

Tuesday: 8-7

Wednesday: 8-7

Thursday: 8-7

Friday: 8-5

Saturday (1st 2nd 3rd and 4th) 8-12

Hours: Shifts are usually 8.5 hours with a 30 minute unpaid lunch 5 days a week or if working a weekend 9.5 hours four days a week with one weekday off. Hours are subject to change to meet the needs of the clinicians and practices.

Shifts range from:

(not working a weekend)

or

(working a weekend)

Locations: Morton Grove and travel to addition locations include:

AMG-Glenview at 1412 Waukegan Rd. Glenview IL 60025

Glenview weekends include Saturday (first and second): 8-12

and

AMG-Lincolnwood at 6540 N. Lincoln Ave Lincolnwood IL 60712

Lincolnwood weekends include Saturday (2nd and 3rd) 8-12 and Sunday (1st and 4th) 8-12

Pay Range:

$19.80 - $29.70

Why Advocate Health:

When you joinAdvocate Aurora Healthyou arejoiningone of the nations largest nonprofit health systems serving communities across Illinois and Wisconsin with a strong commitment to equity excellence and whole-person care.

AtAdvocate Aurora Healthwe areredefining how when and where care is deliveredbringinghuman kindnessto every step of the health journey. Guided by our Purpose From discovery to everyday moments were redefining care for you for us for all we are committed to lifting everyone up thinking boldly together and creating spaces where all belong and can thrive.

WhatWillYouDo:

Hours of Operation:

Monday: 8-7

Tuesday: 8-7

Wednesday: 8-7

Thursday: 8-7

Friday: 8-5

Saturday (1st 2nd 3rd and 4th) 8-12

Hours: Shifts are usually 8.5 hours with a 30 minute unpaid lunch 5 days a week or if working a weekend 9.5 hours four days a week with one weekday off. Hours are subject to change to meet the needs of the clinicians and practices.

Shifts range from:

(not working a weekend)

or

(working a weekend)

As a Patient Service Representative (PSR) youll play a vital role on the care team supporting providers connecting with patients and helping ensure a seamless compassionate experience every day.

As a key member of the ambulatory care team you will:

• Patient Services: Provides efficient high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures bills and charges referrals and other matters.

• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.

• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Where You Will Work:

Locations: Morton Grove and travel to addition locations include:

AMG-Glenview at 1412 Waukegan Rd. Glenview IL 60025

Glenview weekends include Saturday (first and second): 8-12

and

AMG-Lincolnwood at 6540 N. Lincoln Ave Lincolnwood IL 60712

Lincolnwood weekends include Saturday (2nd and 3rd) 8-12 and Sunday (1st and 4th) 8-12

We areLooking For:

Required Qualifications:

• High school diploma or equivalent.

• One to two years related customer service experience

• Experience handling difficult caller/customers/patients.

Physical Requirements and Working Conditions:

• Ability to function in a high volume multiple-task environmentand inacrowdedor closely sharedworkspace.

• Exposure to ill patients.

• Ability to work under stressful conditions with demanding customers.

• Mustlift upto 35 pounds without patient lifts of over 35 pounds or when patient is unable toassistwith the lift patient handling equipment is expected to be used with at least one other associate when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

BeingPart of Something Bigger

At Advocate Health your work mattersto patients teammates and the communities we serve. Ifyou arepassionate about care teamwork and making a meaningful difference every daywe wouldlove to grow with you.

Apply today and help us redefine carefor all.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs competitive compensation generous retirement offerings programs that invest in your career development and so much more so you can live fully at and away from work including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications skills relevant experience and/or training

• Premium pay such as shift on call and more based on a teammates job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical dental vision life andShort- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g. full-time part-time per diem temporary etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Required Experience:

Unclear Seniority