Customer Service Representative / Team Support

Customer Service Representative

Benefits: 401(k), 401(k) matching, competitive salary, dental insurance, employee discounts, health insurance, opportunity for advancement, paid time off, training & development, vision insurance

This is a long-term posting that will remain open until filled. Customer Service Representative is responsible for maintaining a high standard of customer service by answering all incoming phone calls and assisting the customer or directing those customers to the appropriate department.

Responsibilities include:

• Answer all incoming calls by the second ring
• Thoroughly vet and route incoming calls in a timely manner to appropriate staff members.
• When staff members aren't available to take their phone calls always give the caller a choice of leaving voice mail or a message.
• Contact proper team members with immediate customer concerns. If sensing a customer is becoming upset with a staff member or situation, notify the department manager then the general manager.
• Maintain customer database.
• Take customer payments
• Email customer invoices or receipts
• Assist with simple on call messages of cancelations, payments, receipts or estimates
• Answer simple customer questions
• Assist with scheduling customers for maintenance on their HVAC equipment with the appropriate Technician.
• Maintains these agreements by inputting new or renewed memberships correctly, auditing each account for accuracy and making corrections when necessary
• Assist team members with simple tasks
• Needs to have great attention to detail
• Needs to possess strong organizational skills
• Proficient at multi-tasking
• Above Average computer skills
• Needs strong verbal and written communication skills
• Strong Team orientation
• Other projects or duties as assigned

Experience with Service Titan a PLUS! Compensation: $18.00 - $25.00 per hour Nestled in the heart of the Columbia River Gorge, we have proudly serviced areas between Gresham and The Dalles for over 16 years. Being apart of the A&E Team is so much more than just a job; we are committed to prioritizing our community and neighbors, offering honest, transparent solutions tailored to serve the people we care for.