Customer Service Representative

Customer Service Representative

Alabama Title Loans

321 Palisades Blvd. Birmingham, AL 35209

Pay Range

$15 per hour
Compensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed .


Schedule

Store Hours:

Full-Time in store position
Monday - Friday: 10:00 AM - 6:00 PM
Rotating Saturdays: 9:00 AM - 2:00 PM
Never work on Sundays


About the Position

Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing loans and payments, and maintaining regular communication with customers regarding their accounts. This includes making courtesy calls when necessary and ensuring compliance with company policies and procedures.

Customer Service Representatives are the heart of our business and play a critical role in delivering the honest, respectful service our customers expect.


Key Responsibilities

Provide exceptional customer service in person and by phone
Explain loan products, terms, and payment options clearly and professionally
Evaluate vehicles and process loan applications
Manage customer accounts and payment processing
Perform data entry and maintain accurate records
Make courtesy reminder calls as needed
Maintain compliance with company policies and applicable laws


What We Offer

• Competitive pay
• 6 paid holidays
• Paid vacation
• Paid on-the-job training
• Full-time, stable work schedule
• Career growth opportunities
• Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements.

Qualifications

General

Must be able to work full-time schedule listed above
Positive attitude and strong work ethic
Excellent communication skills
Detail-oriented and organized


Education

High school diploma or equivalent required


Experience

Previous customer service experience preferred but not required
Computer and data entry experience preferred but not required


Personal Attributes

We are seeking individuals who are motivated, honest, dependable, and looking for a long-term career opportunity. We value team members who represent our company with integrity and professionalism within the communities we serve.


About Alabama Title Loans

Alabama Title Loans and its affiliated companies operate nearly 1,000 stores in more than twenty states nationwide. Since 1990, we have been committed to providing short-term loans through a process that is fast and hassle-free, with straightforward terms and competitive pricing, all while delivering excellent customer service.


Additional Requirements

Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws.


Equal Opportunity Employer

Alabama Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.