Vault Technician

Vault Technician

As part of Company 3's Facility Team, the Vault Technician is driven by a commitment to providing exceptional customer service and savvy hospitality. This role is responsible for providing general studio support, which includes the continuous monitoring of supplies, media logistics, and overall support to studio operations. This role also provides administrative and logistic support to the department.

Location: This position requires working in our Santa Monica studio on a regular basis. This is not a remote position. Hours: You must be willing to work variable shifts, including second shift, swing or graveyard shift, as necessary per business needs. You must also be able to work overtime, weekends and holidays, as necessary.

Main Duties

• The Vault Technician will accurately log metadata of incoming physical media into the inventory system and barcode elements upon receipt.
• They will shelve, re-shelve, shift, and re-pack media including, but not limited to film, video tape, and hard drives.
• They will guarantee accurate tracking and shelf location of all in-house physical media.
• They will locate elements for clients, staff, and Company 3 business units.
• They will securely pull physical media in a timely manner for production use and return elements to vault storage when their use is complete.
• They will maintain individual areas of responsibility.
• They will be responsible for the condition of camera equipment and compiling shoot kits for production usage.
• Other duties include: Receiving, Shipping, and General tasks.

Receiving

• Dispatch couriers to pick up physical media, documents, and supplies as requested.
• Secure receipt of incoming shipments and provide signature as proof.
• Accurately match shippers to goods received.
• Promptly notify account representatives of the receipt of incoming media.
• Perform virus scan of incoming hard drives.
• Assess elements received for damage or missing items.
• Oversee distribution of incoming mail/packages to staff.

Shipping

• Responsible for the security of all outgoing media.
• Pull elements for delivery and arrange for dispatch of couriers or overnight shipments with preferred vendors.
• Perform quality control check on Deluxe-made labels created by other departments.
• Coordinate and process both local and international deliveries/shipments.
• Coordinate DCP output and deliveries with DTDC and Data.

General

• Compose articulate, accurate, and timely e-mail correspondences.
• Answer phones and contact staff and clients concerning receipt, vaulting, and shipment of elements.
• Maintain a tidy and organized workspace.
• Some physical labor required.
• Other duties as assigned.

The ideal candidate will be self-motivated with strong interpersonal/problem-solving skills and superior client service skills. They will have strong communications skills, both verbal and written, with the ability to communicate, assertively and diplomatically with a diverse population. They will have resourcefulness and exceptional time management and organizational skills. They will have high attention to detail with a strong ability to multi-task, prioritize and problem solve on the fly. They will be calm and personable under pressure, while working with tight deadlines. They will be adaptable to constantly evolving scenarios and being able to pivot as priorities change. They will have strong knowledge of the Microsoft Office software, including Word, Excel, Outlook and Teams. Excellent typing skills. Nice to Have:

• Demonstrated experience working in the service or hospitality sector.
• Demonstrated experience in the media/post-production industry.
• Demonstrated experience using a multi-line phone system.
• Demonstrated experience editing and composing business communications (i.e., letters, notices, e-mails).
• Solutions-focused approach to challenges and conflicts.
• Demonstrated experience working as part of a team.

Company 3, including its various business units and family of brands, provides a full range of Creative Services for content creators, including conceptual design, pre-vis, look development, ideation and rapid prototyping, 3D animation/CGI, motion graphics/designers, matte painting, compositing, dailies and production services, color grading, post-production finishing, marketing/trailers, live-action production, experiences, and more. Diversity and Inclusion at Company 3: Creativity has diversity at its core. We celebrate the value of each unique experience by being dedicated to fostering the most diverse, equitable, and inclusive culture where every employee feels empowered and safe to show up to work as their full self. It is our policy to provide equal employment opportunities to all applicants and employees.