Customer Service Representative (English/Spanish)

Job Description

Job Description

Job Title: Customer Service Representative – International Sales
Location: Plantation, FL
Schedule: Monday–Friday, 8:30 AM – 5:00 PM
Pay: $20 – $27 per hour (based on experience)

Job Summary:
We are currently seeking a bilingual Customer Service Representative to join our International Sales team in Plantation, FL. The ideal candidate will be fluent in English and Spanish, highly organized, and experienced in providing excellent customer support within a fast-paced environment. This role will play a key part in supporting international sales operations and building lasting relationships with global clients.

Responsibilities:

• Provide sales and administrative support to the International Sales Business Developer
• Prepare written quotations for current and prospective customers
• Coordinate sample requests and shipments for clients and new leads
• Respond to inquiries related to products, order status, packaging, registration, and lead times
• Assist in preparing materials and promotional items for international trade shows
• Generate monthly sales reports, quote summaries, and sample logs
• Prepare Letter of Credit documentation in coordination with Accounting and Shipping departments
• Maintain accurate customer records, including quotes, pricing, specifications, and complaints
• Process and input orders and invoices using Visual software
• Communicate with internal departments such as Manufacturing, Packaging, Laboratory, Registration, Regulatory, and Graphic Design
• Follow up with customers on product registration processes and payment of fees
• Resolve customer issues and complaints in a timely and professional manner
• Request product codifications and support inventory control of customer-supplied materials
• Support product development initiatives in coordination with R&D and marketing
• Provide feedback to management on customer trends, issues, and new opportunities
• Participate in special projects and perform other duties as assigned

Qualifications:

• Associate's degree required; Bachelor’s degree preferred
• Fluent in English and Spanish (required)
• 2 to 5 years of experience in a customer service role, preferably in international sales or a similar environment
• Proficient in Microsoft Word, Excel, and Outlook
• Strong written and verbal communication skills
• Ability to multitask, work under pressure, and meet deadlines
• Willingness to accept feedback and continuously improve

Benefits:

• Competitive hourly pay based on experience
• Opportunity to work in a growing international business
• Collaborative and supportive team environment

Job Type: Full-time
Pay: $20.00 – $27.00 per hour
Schedule: Monday to Friday