Account Manager

Job Description

The Account Manager is responsible for leading the day-to-day management of assigned client programs. This role acts as the primary client contact and internal coordinator, ensuring each program is operationally sounds, financially managed, and executed with excellence. The Account Manager partners closely with all internal team members across creative, project management, fabrication, logistics and finance to deliver excellence in client outcomes while supporting retention, account growth and profitability. Key Duties and Responsibilities:

Serve as the primary day-to-day contact for assigned client accounts and maintain strong client relationships

Partner closely with the Account Executives to drive overall account success, focusing on program execution and client retention

Ensure timely and accurate client deliverables, proactively solve issues and manage risks to ensure client satisfaction

Lead internal and external program communication, ensuring alignment on project scope, timelines, deliverables and responsibilities

Coordinate cross-functional resources across sales, project management, operations and remote associates

Support business reviews, post-event assessments and organic client growth as required

Contribute to RFP (proposal) responses, capabilities presentations and account planning for assigned clients

Desired Skills/Knowledge/Experience/Education:

A bachelor's degree in marketing, business, communications or a related field is preferred, equivalent experience may be considered

Strong program management, client service or experiential marketing experience, ideally within trade show, brand activations and events

3-5 years of account management experience in the Exhibit / Trade Show industry preferred

Excellent communication, presentation, and interpersonal skills

Demonstrated ability to manage multiple projects, coordinate cross-functional teams and perform in a fast-paced deadline driven environment

Proficiency with Microsoft Office and CRM tools

Meet Your Recruiter

Ian McKinch
Professional Placement Consultant

I believe recruiting is about people first, connecting the right talent with opportunities where they can succeed. With experience across manufacturing, construction, engineering, sales, marketing, and professional services, I take a consultative approach to understanding both business needs and candidate goals.

I specialize in finding talent that goes beyond the resume by focusing on skills, culture fit, and long-term success. I pride myself on building strong relationships, improving hiring processes, and creating a positive experience for both companies and candidates.

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About Sussex, WI

Discover your next career opportunity amidst the charming surroundings of Sussex, Wisconsin. Nestled in the heart of the Midwest, this vibrant region offers a perfect blend of small-town charm and big-city amenities. With close proximity to the scenic Kettle Moraine State Forest, residents enjoy endless outdoor activities like hiking and biking. Explore the area's rich history at the Sussex-Lisbon Area Historical Society or catch a show at the Sharon Lynne Wilson Center for the Arts. Indulge in a taste of local delicacies at charming cafes or attend a game of the Wisconsin Timber Rattlers at Neuroscience Group Field. Join us in Sussex, where career growth meets an enchanting lifestyle!