Project Support Associate

Project Support Associate

Location: Albany, NY
Pay Rate: $25-$30 per hour
Type: Full-Time | Onsite | Non-Exempt

Position Overview

Our professional, service-oriented client is seeking a detail-focused Project Support Associate to provide administrative, customer service, and project coordination support within a collaborative office environment. This role is ideal for someone who enjoys balancing client interaction with behind-the-scenes operational support and thrives in a structured, fast-paced setting.

The Project Support Associate plays a key role in supporting sales, operations, and project workflows while ensuring a positive experience for customers and internal teams.

Key Responsibilities

• Respond to customer inquiries via phone and email in a professional and timely manner
• Enter and track incoming product orders within internal systems
• Review vendor order confirmations and investigate discrepancies
• Assist with customer warranty requests and issue resolution
• Support front office operations, including greeting visitors and maintaining common areas
• Generate proposals and track customer orders from initiation through completion
• Assist with scheduling activities and follow up with clients after project installation
• Collect and organize information from prospective clients to support sales efforts
• Provide support with Accounts Payable and Accounts Receivable tasks
• Assist with general project coordination and administrative duties as needed

Job Requirements

Qualifications

• Associate degree in Business Administration or a related field preferred
• Minimum of one year of relevant administrative, customer service, or project support experience
• Strong organizational and time-management skills
• Excellent written and verbal communication abilities
• Customer-focused mindset with strong attention to detail
• Ability to manage multiple tasks and shifting priorities
• Proficiency with standard office software, including word processing, spreadsheets, email, and order entry systems

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redShift Recruiting is the region's premier recruiting agency with over 100 years of combined experience in the recruiting field. We specialize in permanent, temporary, and temp-to-hire positions. Our superior service combined with our highly qualified and carefully selected bank of candidates sets us apart.