Project Support Associate
MLS Technologies
Technical Support & Incident Management
Provide resolutions for corporate applications, hardware, and business group applications. Handle incident and service request queues, including ticket creation, categorization, prioritization, and assignment to appropriate support groups. Perform proactive follow-ups with customers to ensure timely resolution without requiring reminders. Deliver Level 2/3 support for PCs, printers, scanners, and phones when issues cannot be resolved remotely by the Service Desk. Diagnose and resolve issues related to PCs, laptops, network connectivity (VPN, wireless), Active Directory, security incidents, servers, and business applications. Perform PC/laptop imaging, configuration, and break/fix support. Fulfill IMAC (Install, Move, Add, Change) requests. Install, configure, and support printers, scanners, phones, and mobile devices, including vendor coordination for replacements and contract updates. Provide hands-on and remote support for computer rooms, IDFs, MDFs, servers, switches, routers, and other physical equipment. Mount and unmount hardware in data centers and perform daily routine checks to maintain data center health.
Knowledge Base & Documentation
Build, update, and review knowledge base articles to streamline fixing and issues resolution. Track and review ticket metrics, and take action to improve efficiency where vital.
Collaboration & Vendor Management
Work closely with vendors, including escorting them onsite and guiding their activities during visits. Collaborate with vendors to prepare statements of work (SOWs) and quotes by clearly defining requirements. Partner with functional teams to ensure quick resolution of customer issues and effective project execution.
Process Improvement & Initiatives
Find opportunities to improve technology workflows, employee experience, and support processes. Recommend and assist with implementation of enhancements to PC/laptop configurations. Lead medium-sized initiatives or workstreams impacting 50-100 customers with minimal supervision. Support project planning and solution development in partnership with multi-functional teams.
- ...Project Support Associate Our professional, service-oriented client is seeking a detail-focused Project Support Associate to provide administrative, customer service, and project coordination support within a collaborative office environment. This role is ideal for...SuggestedWork at office
Red Shift
Albany, NY4 days ago $16 - $20 per hour
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TradeJobsWorkForce
Albany, NY2 days ago $18 - $22 per hour
...America is looking for a qualified Computer Support Technician to join our professional... ...Work closely with other IT team members on projects, upgrades, and system improvements Required Knowledge, Skills, and Abilities Associate’s degree in information technology,...SuggestedFull timeTemporary workFlexible hours$70k - $80k
...Title: IT Support Specialist Location: Albany, NY 12207 Schedule: Full-time, onsite Monday-Friday Salary: $70,000–$80,000... ...military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state,...SuggestedFull timeWork at officeLocal areaRemote workRelocationMonday to Friday- ...Support Associate III CGI Federal is looking for experienced Support Associates to support the New York Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity, and have...Work at office
CGI
Latham, NY1 day ago - ...team, dedicated to a styling and social experience that inspires women to express their individuality. Position Objective The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all...Local areaFlexible hoursShift workNight shift
Chico's
South Bethlehem, NY3 days ago - ...Court Name/Organization New York Northern Probation and Pretrial Services Overview of the Position The Probation Support Specialist provides technical, administrative, and clerical support to probation officers and officer assistants in a wide range of areas. This position...Trial period
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Albany, NY10 hours ago $47k - $48k
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Nexus Staff Inc.
Albany, NY1 day ago $20 per hour
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Rose International
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Walrath Recruiting Inc
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Sawmilldcllc
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Albany, NY1 day ago $80k - $90k
...CRLs/OCSP, middleware, VPN, and secure email. Stakeholder & Engineering Coordination Act as the coordination point between Tier 3 support and additional VA support teams assisting end users. Drive technical investigations and collaborate on changes or fixes affecting PIV...Permanent employmentWork at officeASM Research, An Accenture Federal Services Company
Albany, NY3 days ago$20 - $22 per hour
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Albany, NY3 days ago $32 - $34 per hour
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PAREXEL
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$17.78 - $20.64 per hour
...and shape a more inclusive future. The Center for Disability Services offers hope, innovation and achievement to the people we support. For 80 years, we have been one of upstate New York's largest providers of programs and services for individuals who have disabilities...- Sawmilldcllc is seeking a Remote Travel Customer Representative to assist travelers with inquiries and support. In this fully remote role, you'll help ensure a seamless travel experience, tackling questions and providing trip support. Ideal candidates are organized, possess...Remote job
$26 per hour
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Financial Services of America
Albany, NY3 days ago
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