Project Support Associate
MLS Technologies
Technical Support & Incident Management
Provide resolutions for corporate applications, hardware, and business group applications. Handle incident and service request queues, including ticket creation, categorization, prioritization, and assignment to appropriate support groups. Perform proactive follow-ups with customers to ensure timely resolution without requiring reminders. Deliver Level 2/3 support for PCs, printers, scanners, and phones when issues cannot be resolved remotely by the Service Desk. Diagnose and resolve issues related to PCs, laptops, network connectivity (VPN, wireless), Active Directory, security incidents, servers, and business applications. Perform PC/laptop imaging, configuration, and break/fix support. Fulfill IMAC (Install, Move, Add, Change) requests. Install, configure, and support printers, scanners, phones, and mobile devices, including vendor coordination for replacements and contract updates. Provide hands-on and remote support for computer rooms, IDFs, MDFs, servers, switches, routers, and other physical equipment. Mount and unmount hardware in data centers and perform daily routine checks to maintain data center health.
Knowledge Base & Documentation
Build, update, and review knowledge base articles to streamline fixing and issues resolution. Track and review ticket metrics, and take action to improve efficiency where vital.
Collaboration & Vendor Management
Work closely with vendors, including escorting them onsite and guiding their activities during visits. Collaborate with vendors to prepare statements of work (SOWs) and quotes by clearly defining requirements. Partner with functional teams to ensure quick resolution of customer issues and effective project execution.
Process Improvement & Initiatives
Find opportunities to improve technology workflows, employee experience, and support processes. Recommend and assist with implementation of enhancements to PC/laptop configurations. Lead medium-sized initiatives or workstreams impacting 50-100 customers with minimal supervision. Support project planning and solution development in partnership with multi-functional teams.
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Red Shift
Albany, NY5 days ago $16 - $18 per hour
...Peer Support Specialist Be a part of the mission at Whitney Young Health (WYH) to provide high quality healthcare that is affordable... ...and on-going provision of peer support services within the project. This position will also provide a consumer perspective and consultation...SuggestedHourly payWork experience placementLocal areaWhitney M. Young Jr. Health Center
Albany, NY2 days ago- ...Operations Support Manager 2 The New York State Education Department's (NYSED) Office... ...requirements; Supervise Leasing Managers and associated staff responsible for lease... ...future infrastructure needs, establish project priorities, support capital funding requests...SuggestedFor contractorsWork at officeRelocation
$16 - $20 per hour
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Albany, NY2 days ago$42k - $46k
Overview The Faculty and Student Support (FSS) Associate provides operational, communications, and data coordination support to strengthen faculty and student success. Reporting to the Senior FSS Coordinator, this role ensures consistency across academic processes, communications...Suggested- ...and welcoming presence on the floor, greeting customers with genuine hospitality and offering assistance to ensure they feel seen, supported, and valued. Collaboration is key to this role. You'll work closely with colleagues across departments to meet shared goals,...Full timePart timeAll shiftsFlexible hoursAfternoon shift
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Foresters Financial
Albany, NY4 days ago - ...Macy's Women's Clothing Selling Support Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout inspiring stores and irresistible productsabout the excitement...Full timePart timeAll shiftsFlexible hoursAfternoon shift
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Albany, NY4 days ago $27 - $28 per hour
...priorities.MS SharePoint knowledge is desirable.Ability to run SQL scripts or queries is a plus.Responsibilities:Provide 1st Level Support for Help Desk and Security Incidents.Answer calls and e-mail messages as they come in to the Help Desk.Accurately document all issues...Cynet Systems
Albany, NY3 days ago- ...the liaison between military‑affiliated students and the university, ensuring accurate billing and timely communications. The position supports TA policy updates, coordinates with academic departments, and answers student questions by phone and email. #J-18808-Ljbffr...
Excelsior University
Albany, NY2 days ago - ...Support Associate III CGI Federal is looking for experienced Support Associates to support the New York Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity, and have...Work at office
CGI
Latham, NY2 days ago - ...team, dedicated to a styling and social experience that inspires women to express their individuality. Position Objective The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all...Local areaFlexible hoursShift workNight shift
Chico's
South Bethlehem, NY4 days ago - ...Were looking for a TSA Support Agent to adapt to shifting priorities and business needs, respond promptly to inquiries and resolve basic issues, and maintain accurate records and documentation. Other duties include manage daily responsibilities with a focus on quality...Weekly payFlexible hoursShift work
TradeJobsWorkForce
Albany, NY4 days ago $47k - $48k
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Albany, NY2 days ago$18 - $24 per hour
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Albany, NY2 days ago- ...Court Name/Organization New York Northern Probation and Pretrial Services Overview of the Position The Probation Support Specialist provides technical, administrative, and clerical support to probation officers and officer assistants in a wide range of areas. This position...Trial period
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Albany, NY2 days ago - ...Almaaventurera is hiring for a Remote Travel Customer Representative to support travelers before, during, and after their trips. Work from home handling inquiries, itinerary updates, and special requests to ensure a smooth, stress-free travel experience. The role emphasizes...Remote workWork from home
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Albany, NY5 days ago $49 - $50 per hour
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Albany, NY2 days ago- ...Customer Support Representative You're a proactive problem-solver and have the ability to make customers feel like your friend. In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support...Local areaFlexible hours
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Walrath Recruiting Inc
Albany, NY4 days ago $94.1k - $142.79k
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Albany, NY3 days ago $21 per hour
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Albany, NY4 days ago$20 - $22 per hour
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$26.03 - $35.14 per hour
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University of Miami
Albany, NY4 days ago - ...IT Support Specialist Employment Type: Full-Time, Entry Level Department: Information Technology CGS is seeking an IT support Specialist to join our team supporting the legal mission of a large federal agency in Albany, NY. This position will allow candidates to demonstrate...Full timeContract workWork experience placementWork at officeRelocationFlexible hours
Cgsfederal
Albany, NY3 days ago
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