Project Support Associate
MLS Technologies
Technical Support & Incident Management
Provide resolutions for corporate applications, hardware, and business group applications. Handle incident and service request queues, including ticket creation, categorization, prioritization, and assignment to appropriate support groups. Perform proactive follow-ups with customers to ensure timely resolution without requiring reminders. Deliver Level 2/3 support for PCs, printers, scanners, and phones when issues cannot be resolved remotely by the Service Desk. Diagnose and resolve issues related to PCs, laptops, network connectivity (VPN, wireless), Active Directory, security incidents, servers, and business applications. Perform PC/laptop imaging, configuration, and break/fix support. Fulfill IMAC (Install, Move, Add, Change) requests. Install, configure, and support printers, scanners, phones, and mobile devices, including vendor coordination for replacements and contract updates. Provide hands-on and remote support for computer rooms, IDFs, MDFs, servers, switches, routers, and other physical equipment. Mount and unmount hardware in data centers and perform daily routine checks to maintain data center health.
Knowledge Base & Documentation
Build, update, and review knowledge base articles to streamline fixing and issues resolution. Track and review ticket metrics, and take action to improve efficiency where vital.
Collaboration & Vendor Management
Work closely with vendors, including escorting them onsite and guiding their activities during visits. Collaborate with vendors to prepare statements of work (SOWs) and quotes by clearly defining requirements. Partner with functional teams to ensure quick resolution of customer issues and effective project execution.
Process Improvement & Initiatives
Find opportunities to improve technology workflows, employee experience, and support processes. Recommend and assist with implementation of enhancements to PC/laptop configurations. Lead medium-sized initiatives or workstreams impacting 50-100 customers with minimal supervision. Support project planning and solution development in partnership with multi-functional teams.
- ...Project Support Associate Our professional, service-oriented client is seeking a detail-focused Project Support Associate to provide administrative, customer service, and project coordination support within a collaborative office environment. This role is ideal for...SuggestedWork at office
Red Shift
Albany, NY4 days ago $16 - $18 per hour
...Peer Support Specialist Be a part of the mission at Whitney Young Health (WYH) to provide high quality healthcare that is affordable... ...and on-going provision of peer support services within the project. This position will also provide a consumer perspective and consultation...SuggestedHourly payWork experience placementLocal areaWhitney M. Young Jr. Health Center
Albany, NY1 day ago$73k - $87k
...Type: Full-time Posted On: Fri Aug 14 2026 The Transfer Student Support Specialist serves as a key contributor to SUNY's system-wide... ...stakeholders. Participate in system-wide committees, workgroups, and project teams that support transfer, articulation, and student success...SuggestedFull time- ...POSITION OBJECTIVE The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including...SuggestedLocal areaFlexible hoursShift workNight shift
Chico's FAS
Albany, NY5 days ago $42k - $46k
The Faculty and Student Support (FSS) Associate provides operational, communications, and data coordination support to strengthen faculty and... ...provides logistical support for meetings, events, and operational projects to ensure accuracy, compliance, and effective communication...SuggestedWork at officeRemote work$42k - $46k
Overview The Faculty and Student Support (FSS) Associate provides operational, communications, and data coordination support to strengthen faculty and student success. Reporting to the Senior FSS Coordinator, this role ensures consistency across academic processes, communications...- ...and welcoming presence on the floor, greeting customers with genuine hospitality and offering assistance to ensure they feel seen, supported, and valued. Collaboration is key to this role. You'll work closely with colleagues across departments to meet shared goals,...Full timePart timeAll shiftsFlexible hoursAfternoon shift
- Albany Medical Center is seeking an HR Associate to support their HCM platform, Workday. This role involves assisting managers and employees throughout the employee life cycle, providing technical support, and collaborating with various departments to enhance HR processes...
- ...Description What we need: This role supports the Registered Financial Services Sales Representative’s business with day-to-day administrative assistance while enhancing the service experience of clients*. *This role requires FINRA licensing within 12 months...Work at office
Foresters Financial
Albany, NYmore than 2 months ago - ...Macy's Women's Clothing Selling Support Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout inspiring stores and irresistible productsabout the excitement...Full timePart timeAll shiftsFlexible hoursAfternoon shift
$27 - $28 per hour
...priorities.MS SharePoint knowledge is desirable.Ability to run SQL scripts or queries is a plus.Responsibilities:Provide 1st Level Support for Help Desk and Security Incidents.Answer calls and e-mail messages as they come in to the Help Desk.Accurately document all issues...Cynet Systems
Albany, NY2 days ago- ...team, dedicated to a styling and social experience that inspires women to express their individuality. Position Objective The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all...Local areaFlexible hoursShift workNight shift
Chico's
South Bethlehem, NY3 days ago - ...Addison Group in Albany, NY is seeking a Technology Support Analyst II to diagnose and resolve hardware, software, and network issues for end users. You will manage end-user devices and contribute to timely service requests. The role requires a high school diploma with...Work at office
Addison Group
Albany, NY3 days ago $47k - $48k
...Student Support Specialist The Student Support Specialist is responsible for providing exceptional support to students and all internal/external stakeholders, ensuring their inquiries, concerns, and issues are resolved promptly and professionally. This role is critical...Full timeWork at officeWork from homeHome officeExcelsior University
Albany, NY1 day ago$17.75 - $19 per hour
...accurate information about the Social Security Administration’s Ticket to Work Program, helping beneficiaries understand employment support, program eligibility, available resources, and participation options. Completes daily routine tasks and responsibilities to support...Extra incomeContract workWork at officeLocal areaMonday to FridayASM Research, An Accenture Federal Services Company
Albany, NY5 days ago- ...Permanent Description Our client is currently seeking a Product Support Specialist to join their team. This is a full-time, permanent... ...and provide input to product development team. Qualifications Associate’s degree or 2+ years’ experience in customer service, sales, or...Permanent employmentFull time
Walrath Recruiting Inc
Albany, NY3 days ago $21 per hour
...dedicated, fast-paced processing team in Albany that thrives on collaboration, efficiency, and helping individuals navigate critical support resources. The Peak Performers Difference Qualified applicants with chronic medical conditions and/or disabilities receive...Hourly payWeekly payLong term contractPermanent employmentFull timeWork at officeMonday to FridayPeak Performers
Albany, NY3 days ago$46.22k - $60.08k
Albany Medical College is seeking a Medical Billing Associate for full-time employment. The role involves providing administrative support, managing office functions, and ensuring customer interactions are handled professionally. The salary range for this position is $...Full timeWork at office- ...individual walks through the doors of schools bearing gifts. Talent. Perspective. Drive. Inspiration. So at KIPP Capital Region, we support every student and educator to see those gifts, and then build the skills and confidence they need to thrive. We are committed to...Full timePart timeSummer workCasual workWork at officeLocal areaImmediate startRelocationRelocation packageFlexible hours
KIPP Capital Region Public Schools
Albany, NY3 days ago - Center for Disability Services in the Capital Region seeks Community Service Professionals to provide individualized support to people with developmental disabilities in homes or community settings across the Capital District. Ideal candidates have a High School diploma...Flexible hours
- ...weekends, plus a minimum commitment of 5 hours per week. A valid NYS driver’s license and reliable transportation are required. You will support individuals with developmental disabilities in homes and community settings, helping them learn, #J-18808-Ljbffr 10 Center for...Full timePart timeFlexible hoursWeekend workAfternoon shift
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$26.03 - $35.14 per hour
...Learn more about Life at Olympus: Job Description The Endoscopy Support Specialist I position provides positive customer experiences by... ...Outlook, Excel, Word, PowerPoint, iPhone/iPad). Preferred Associate degree and/or Surgical Technician certification/degree preferred...Full timeContract workWork experience placementLocal areaWorldwideFlexible hoursNight shift$94.1k - $142.79k
...Position Overview The Service Desk Lead directs the day-to-day IT support activities of the Service Desk, with team-lead responsibilities... ...needs for the Service Desk as required; provides input into project and program budgets. Assists in preparing and tracking...Contract workWork at officeASM Research, An Accenture Federal Services Company
Albany, NY5 days ago$20 - $22 per hour
...leading services provider in Albany is seeking a customer service representative to join their team. Responsibilities include resolving support tickets, maintaining documentation, and providing administrative support. This role offers a hybrid work model with 2-3 remote days...Remote jobHourly pay2 days per week3 days per week- NYS Office of General Services in Albany, NY seeks an experienced seamstress/tailor to alter, repair, and create garments while engaging with clients to understand their needs. The role involves labeling and recording alterations and ensuring textiles are laundered and ...Work at officeDay shift
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- ...Research Support Specialist The University of Miami/UHealth Department Obstetrician... ...Specific Job Functions The Research Associate supports research activities for the assigned... ...experiments on assigned research projects. Adheres to University policies and procedures...Full timeWork at office
University of Miami
Albany, NY3 days ago
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