Financial Counselor, Saratoga Hospital

Department/Unit: Physicians Billing
Work Shift: Day (United States of America)
Salary Range: $46,215.00 - $60,080.00

Position Summary

The Albany Med Financial Counselor I position is responsible for providing customer service and financial counseling across the five main campus locations within the Albany Med Health System, including 125+ practice locations. The role also manages $65-70M in Self‑Pay Accounts Receivable, screening patients for financial assistance programs to minimize bad debt and enhance patient financial outcomes.

Primary Responsibilities

• Provide financial counseling services regarding payment arrangements and financial assistance for uninsured or underinsured patients by phone or in person.
• Provide patients with application forms and explain required supporting documents.
• Work with internal and external entities (Patient Access, Patient advocates, etc.) to assist in obtaining Financial Assistance for patients.
• Review and process financial assistance applications for completeness, ensuring all necessary documentation is received and accurately calculating patients’ income level using standardized checklists.
• Log and track submitted applications in the account management system, generating standard correspondence letters such as application received or missing information requests.
• Maintain Financial Assistance work queues and ensure they are worked within expected time frame, including reviewing applications and documents uploaded via MyChart.

Qualifications and Experience

• High School Graduate or equivalent with at least 2 years applicable experience, or Associate of Applied Science (AAS) degree with 1‑year applicable experience, or combination of some college and 1‑year experience.
• Working knowledge of computer‑based application and strong PC/keyboard skills.
• Strong attention to detail and ability to use sound judgment in decision making.
• Excellent organizational skills and demonstrated time‑management skills.
• Ability to handle high workload volume.
• Excellent customer service skills and effective written and verbal communication.
• Flexibility and adaptability.

Additional Requirements

This role may require access to sensitive information governed by HIPAA and other regulations.

Benefits

• Excellent health care coverage with no copay at Albany Medical Center providers.
• A wide array of services and programs to support emotional, physical, and mental wellbeing.

Albany Med Health System is an equal opportunity employer.