Customer Service Representative

Job Description

Job Description

Overview:

Recognized in 2024 by Seramount as one of the 100 Best Companies for Working Parents and Caregivers , the company also earned a place on the 2024 US Inclusion Index and Global Inclusion Index across 7 countries - Brazil, Canada, China, Germany, India, Japan, and the UK.

This is a global organization in the consumer health and personal care industry , with 135+ years of heritage , 22,000+ employees , and a presence across 100+ countries . Its portfolio includes iconic consumer health and personal care brands used by millions of people worldwide.

• Competitive benefits package.
• Paid time off.
• Health insurance benefits, including coverage for doctor visits and mental health care.
• Retirement program.
• Employee Assistance Program (EAP) and mental well-being resources.
• Global exercise/well-being reimbursement.
• Adoption, fertility, and surrogacy benefits.
• Global parental leave.
• Paid company holidays and volunteer time.
• Learning and development opportunities.

• Legally authorized to work in the US.
• At least 18 years old
• High school diploma or equivalent
• Knowledgeable Microsoft Office Suite and system transactions
• 1 year of customer service, office, and/or administrative experience, preferred

• Greet all customers in a warm, professional manner representing Ashley's brand image.
• Assist with processing sales orders accurately and efficiently.
• Process customer credit applications and maintain accurate customer account information.
• Follow established cash handling procedures and process payments accurately.
• Address customer inquiries and concerns professionally, escalating complex issues to Management.