Retail Regional Manager

Job Description

As a part of our team, you're made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself!

As the Retail Regional Branch Manager, you will play a pivotal role in achieving business results through people by bridging retail strategic objectives to branch behaviors and deliverables. You will be the primary coach and advisor to the branch staff to ensure that business processes and a branded customer experience are being implemented consistently. You will drive branch performance, sales growth, and customer satisfaction through visible leadership, rigorous performance management, key partnerships, prioritization, planning, and problem resolution. As an ambassador for our brand, you are a visible representative in the community cultivating referral and prospecting opportunities.

Most importantly, at Citizens we're more than a bank and here, you'll feel valued for who you are supported to achieve what's important to you, personally and professionally!

Primary responsibilities include

• Build and develop a high performing team by coaching branch managers to become better coaches/leaders that consistently deliver an exceptional customer experience following prescribed processes.
• Grow the business and achieve scorecard metrics, and ensure operational integrity (this is done through prescribed routines of in branch coaching sessions).
• Translate business and regional priorities to branch activities.
• Set clear expectations and hold colleagues accountable.
• Diagnose issues quickly, develop plans to drive results, and follow-up to ensure that issues are resolved.
• Proactively engage key partners following defined partnership routines to ensure strong partnerships, consistent collaboration, business growth, and customer satisfaction.
• Build and develop a high performing team by bringing in the right talent, coaching their performance, and developing them for long term success.
• Engage and inspire others to deliver on customer commitments and provide a consistent branded customer experience.
• As P&L responsibilities are assumed by the Retail RM, growing a profitable business and managing the P&L will be an increasing performance expectation.
• As span of control widens, RMs need to adapt their remote management capabilities.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications
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• Preferred Qualifications
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Hours & Work Schedule

• Hours per Week:
• Work Schedule:
• Pay Transparency
• The salary range for this position is $160,000.00-209,000.00 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.
• We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit

Required Skills

• Customer Empowerment
• Diversity and Inclusion Practice
• Profit & Loss Management

About Us

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Job Info

• Job Identification 46914
• Job Category Advisory & Relationship Management
• Posting Date 05/23/2026, 01:49 AM
• Apply Before 07/31/2026, 04:00 AM
• Degree Level High School Graduate/GED
• Job Schedule Full time
• Job Shift 1st
• Locations 200 Station Drive, Westwood, MA, 02090, US
• Working Hours 40
• Career Site Category Bank Branch