Case Manager

Case Manager

Cleveland, Ohio

Steadfast Health was founded to establish a new standard of substance use disorder (SUD) care. Recognizing that traditional treatment methods often fall short of reaching patients when they're most in need, Steadfast is relentlessly focused on making low-barrier, high quality care accessible to all. We know that the journey to recovery is unique for every individual, and our patient-centered approach ensures we meet patients where they are, providing evidence-based therapies with unwavering support in a compassionate environment that fosters healing and growth.

About This Role

The Case Manager is a key member of the interdisciplinary treatment team, responsible for coordinating and advocating for comprehensive services that address the biopsychosocial needs of clients in outpatient substance use and co-occurring mental health treatment. Utilizing a trauma-informed, person-centered approach, the Case Manager supports client recovery through care coordination, resource navigation, and ongoing support to address barriers to treatment engagement and retention.

Some of the Benefits

• Healthcare Coverage: Medical, dental and vision insurance
• Time Off: Flexible time off with generous PTO, floating paid holidays, and paid volunteer days
• Re-Fuel Days: 4 additional paid days off per year for mental health, rest, or continuing education (CEU) activities.
• Employee Assistance Program (EAP): Free, confidential access to therapist sessions, legal guidance, financial resources, health coaching, and more - to support your overall well-being.
• 401K Match up to 5%
• 100% employer-paid short-term and long-term disability and employer-sponsored life insurance
• SoFi student loan interest rate discount, Rightway Health Concierge, 1 year free pet Telehealth through Pawp, and Perkspot Discount Marketplace
• A long-term commitment to reasonable caseloads and representation on the leadership team
• An opportunity to get in at the ground level and shape how we grow!

Key Responsibilities (include but are not limited to):

• Conduct comprehensive case management assessments upon admission and at regular intervals.
• Develop and implement individualized care plans in collaboration with the client and treatment team.
• Coordinate access to social, financial, medical, legal, housing, and vocational resources to address social determinants of health.
• Collaborates with Peer Support Specialists to work together in assisting patients in addressing their social determinants of health
• Monitor progress toward care plan goals and update plans as needed.
• Maintain ongoing communication with internal clinical team members and external service providers to ensure continuity of care.
• Facilitate warm hand-offs and follow-ups to support treatment retention.
• Provide psychoeducation and support on navigating systems such as Medicaid, legal aid, child welfare, etc.
• Advocate for clients' needs while promoting autonomy and empowerment.
• Maintain accurate, timely documentation in accordance with Medicaid, Medicare, and CARF standards (including contact logs, service plans, progress notes).
• Participate in interdisciplinary team meetings, treatment planning, and staff development trainings.
• Identify and address potential risks to client safety and report concerns according to protocol.
• Safely transport patients to and from appointments, facilities, and designated locations using a personal vehicle while maintaining professionalism and patient confidentiality.

Qualifications

• Case Management Certification or equivalent experience preferred.
• At least one year of experience working with individuals with SUD and/or co-occurring disorders required.
• Knowledge of trauma-informed care, harm reduction, and motivational interviewing principles.
• Strong interpersonal, organizational, and advocacy skills.
• Familiarity with state specific Medicaid documentation standards and local community resources.
• Proficiency in EMR systems (Athena EMR experience preferred).
• Must possess a valid driver's license in good standing.
• Must maintain an active personal automobile insurance policy that meets or exceeds state minimum coverage requirements and provide proof of insurance upon hire and as requested thereafter.

Schedule: This role follows the anticipated schedule of Monday - Friday, 8:30a - 5:00p EST. Please note that this schedule may evolve based on organizational needs, and flexibility may be required as Steadfast Health continues to grow.

Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit, stand, and walk for extended periods during patient sessions, meetings, and daily work activities.
• Frequent use of hands and fingers for typing, writing, and handling clinical documentation and materials.
• Ability to occasionally lift and carry materials (e.g., patient files, training supplies) weighing up to 25 pounds.
• Ability to respond promptly to emergency situations, including providing assistance to patients in distress or crisis situations.
• Sufficient visual and auditory abilities to assess patient needs, read documentation, and communicate effectively with patients, families, and team members.
• Ability to navigate clinic spaces, including patient rooms, offices, and common areas.
• Work may involve exposure to high-stress situations requiring emotional resilience, professionalism, and effective de-escalation skills.

Investors & Partners Steadfast Health is proudly funded by Google Ventures (GV) and launched out of Triple Aim Partners. Since 2019, Triple Aim Partners (TAP) has partnered with entrepreneurs across the healthcare ecosystem to build transformative organizations, all with the mission of achieving the Triple Aim (better patient experience, better population health, and lower healthcare costs for all). TAP emphasizes the importance of creating strong, front-line focused company cultures that enable high-quality patient care.