Technical Support Specialist

About the Role At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands‑on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward. Responsibilities In this role as a Technical Support Specialist, you will be responsible for managing signal distribution and networking, including AV‑over‑IP protocols, EDID/HDCP management, and HDBaseT. Your expertise in specialized hardware maintenance and calibration of LED Video Walls will be crucial, as well as your ability to set up and troubleshoot immersive audio systems. Additionally, you will need experience in managing control systems like Crestron, Extron, or Q‑SIS, and expert‑level administration of Microsoft Teams Rooms for Unified Communications (UC) & Hybrid Tech. Your daily tasks will include conducting system checks, providing event support during Forge experiences and events, training staff on system usage, and ensuring the cleanliness and upkeep of equipment. When technical issues arise, you will troubleshoot and coordinate with facility IT around AV issues. You will also manage the Return Merchandise Authorization (RMA) process for faulty equipment, perform on‑site repairs when necessary, and maintain an inventory of equipment. Your role will also involve coordinating with third‑party vendors for service and maintenance of AV systems, as well as supporting setup and user engagement with all A/V equipment in the space. Overall, this role requires a candidate with a strong background in signal distribution, networking, and hardware integration, as well as experience in managing AV systems and troubleshooting technical issues. Your ability to work collaboratively with staff, vendors, and IT teams will be essential in ensuring the smooth operation of AV systems and providing high‑quality support to users. Required Skills Signal Distribution & Networking: AV-over-IP protocols, EDID/HDCP management, HDBaseT Specialized Hardware: Maintenance and calibration of LED Video Walls Immersive Audio: Setup and troubleshooting of spatial audio or beamforming microphone arrays Hardware Integration: Managing control systems like Crestron, Extron, or Q‑SIS Unified Communications & Hybrid Tech: Expert-level administration of Microsoft Teams Rooms (MTR) PTZ Camera Control: Managing remote‑operated cameras for high-quality streaming of Demo Days or guest speaker events Bonus Skills Certifications in AV-over-IP protocols or related networking protocols Experience with managing large-scale AV installations in corporate environments Training in troubleshooting and maintenance of specialized hardware like LED Video Walls Experience with managing and supporting UCaaS platforms like Microsoft Teams Rooms (MTR) Education Bachelor's Degree Compensation Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is $82,900—$184,500 USD. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement. Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an affirmative action employer for veterans and individuals with disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women. Requesting an Accommodation Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter. Other Employment Statements Applicants for employment in the U.S. must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is in response to a formal complaint or charge, in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with the Company’s legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Additional Note We accept applications on an ongoing basis and there is no fixed deadline to apply. #J-18808-Ljbffr