Customer Support Representative

Job Description

Job Description

Job Summary

We are seeking a Customer Support Representative for a direct hire opportunity in Beckley, WV. This role supports a next-generation satellite communications environment focused on delivering high-speed, low-latency internet service to customers in rural, suburban, and underserved areas.

As a Customer Support Representative, you will assist customers with service questions, equipment activation, account updates, and plan options while also identifying opportunities to recommend satellite internet solutions. This is a great opportunity for an entry-level candidate who enjoys helping people, learning technology, and working in a fast-paced call center setting.

You will join a customer-first team that values training, supportive leadership, positive teamwork, and career growth. Paid training is provided, making this a strong fit for motivated communicators who want to build a career in customer care, sales, telecommunications, or technology support.

Key Responsibilities

- Handle inbound customer interactions and provide professional support for satellite internet services.
- Assist customers with equipment activation, password resets, service plan management, order requests, and general account questions.
- Educate customers on product features, service availability, speed, reliability, installation details, and hardware options.
- Identify customer needs, recommend appropriate service plans, and support sales conversion goals.
- Accurately process orders, update customer records, and document customer interactions in internal systems.
- Create a positive customer experience by listening actively, showing empathy, and resolving concerns efficiently.

Compensation and Benefits

- Pay: $15 to $16 per hour.
- Bonus for meeting/exceeding key metrics $300-$616 monthly
- Job Type: Direct Hire.
- Benefits include medical insurance, dental insurance, vision insurance, and paid time off.
- Free mobile phone and plan for employee.
- Reduced mobile phone family plan.
- Perk Spot access.
- On-the-job training and paid training.
- Referral program.
- Growth and advancement opportunities.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:

- transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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\nCompany Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.