Technology Change Management Consultant (Manager-Level)

Technology Change Management Consultant (Manager-Level)

Eagle Hill is a nationally recognized, award-winning consulting firm, based in the Washington, DC area. We pride ourselves on our unconventional approach to solving business challenges, with a focus on delivering value above expectations. Our collective of talented consultants encourages each other to bring their unique perspectives and experiences to deliver impact-focused solutions for our clients. The result is a working environment that encourages bold thinking, collaboration, and delivering client-centered solutions.

Eagle Hill is seeking an experienced OCM practitioner to help drive the successful adoption of a complex, enterprise-level CRM implementation for a large commercial client engagement. They will partner with the systems integrator and a team of Eagle Hill change consultants to achieve end user proficiency and adoption. This position is located in Houston, TX. Applicants must be willing and able to work on client site daily. We consider applicants local to Houston, TX, as well as those willing to travel weekly to the client site.

Primary Responsibilities

• Provide day-to-day oversight and professional development of Eagle Hill employees
• Manage relationships with and serve as the on-site point of contact for client and integrator stakeholders
• Develop and execute change management strategies in accordance with Eagle Hill and other best practice methodologies
• Develop and execute engagement and communication plans for both technical and non-technical stakeholders
• Conduct robust current state-to-future state gap analysis and change impact analysis to quantify the scale of change to end users and stakeholders. Identify activities and strategies to minimize impacts and/or increase stakeholder preparedness for change
• Partner with Training and Functional Teams to provide input into the development of comprehensive training programs and assets
• Support User Acceptance Testing and other deployment activities

Qualifications

What are the Required Qualifications?

• Bachelor's degree
• A minimum of 7 years of work experience, including a minimum of 5 years of change management experience supporting technology-related change for external clients
• Extensive knowledge and experience of change management methodologies and frameworks
• Excellent communication, facilitation, and presentation skills across all levels of an organization
• Exceptional stakeholder engagement skills and experience
• Proficient in MS Office, including Outlook, Excel, and PowerPoint
• Technical aptitude; able to quickly learn new technology platforms
• Strong managerial and leadership skills; experience leading teams
• Project management experience, as well as strong problem solving and analytical skills
• Ability to work independently, as well as be a team player
• Business development experience in a management consulting environment
• Ability to successfully complete and retain any company, federal, or other background investigations required to perform client work

Desired Qualifications

• Change Management certification (PROSCI, ACMP, or equivalent)
• Experience with SAP or other large-scale CRM implementations

Compensation : A reasonable expectation for a starting salary range is: $120,000 – 150,000. This range is reflective of the Houston, TX job market and will vary based on applicant's residence. When extending offers we consider level of experience and location.

Benefits : Eagle Hill employees are eligible to participate in 100% employer-paid Medical, Dental and Vision plans, as well as in our 401(k) and commuter benefit programs. Employees may also be eligible for short- and long-term disability, life insurance, FSA, PTO, and annual bonus benefits. Employees are subject to the terms, conditions, and limitations of each benefit program and the applicable plan documents.

Application Process: We follow a competency-based and holistic interview approach designed to hire the most qualified candidates to join our team and position them for future success.

Eagle Hill Consulting, LLC is an Equal Opportunity Employer.