Information Technology Analyst
WATI
Information Technology Analyst
Sacramento CA
12+ months
Onsite role with some remote option
Required Skills/Experience:
Working knowledge of day-to-day operations of Call Manager such as adds, moves, and changes such as add new phones, name changes and other phone-related Call Manager administration.
Ability to make changes to voice mailboxes in Unity Connection such as changed names, importing from LDAP, resetting passwords, and other Unity-related tasks.
Ability to add or change contact center agents in Unified Contact Center Enterprise (UCCE, not UCCX).
UCCE contact center and/or Call Studio/CVP IVR scripting is desirable.
Able to manage TSR ticketing that involves adding or deactivating call center agents.
Experience working with Jabber
Experience with Cisco’s Instant Messaging and Presence (IM&P) services
Experience with WebEx administration and maintenance
Experience deploying Jabber, IM&P, and/or WebEx is highly desirable.
This position will provide a backup for daily administration of Callmanager, Calabrio and Contact Center environments and further VoIP and/or network duties as directed.
Regards
Naresh Damagalla
West Advanced Technologies, Inc
Vacancy posted 5 days ago
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