Senior Service Desk Analyst - Tier 2 Support & Improvement
Butcher Power Products
Butcher Power Products is seeking a Senior Service Desk Analyst to act as the primary Tier 2 escalation point, actively handling support work and driving efficient incident resolution for Windows devices, Microsoft 365, printers, and related endpoints. You will provide on-site and remote support across headquarters and manufacturing sites, triage workloads, reduce backlog, automate knowledge, and collaborate with cloud, security, and vendor teams to protect operations. #J-18808-Ljbffr Butcher Power Products
- Job Summary The role is not designed as a management position. The Senior Service Desk Analyst will actively complete support work, serve as the primary Tier 2 escalation point, improve support processes, and help prevent engineering resources from being routinely diverted...SeniorPermanent employmentWork at officeRemote work
- Bpp Mfg is seeking a Senior Service Desk Analyst to actively perform support work, serve as the primary Tier 2 escalation point, and help improve support processes across headquarters and manufacturing facilities. The role focuses on Windows/M365, endpoint lifecycle, and...Suggested
- Ledgent Technology is seeking a User Support Specialist to provide high-touch IT support within... ...-paced environment. This role delivers Tier 2 support, resolving hardware and software... ...Experience in a law firm or professional services environment is highly preferred. #J-1880...Suggested
- C&S Wholesale Grocers, LLC is seeking a Retail Support Technician IV to deliver Level 2 technical support for the Retail Technology suite, including back-office HQ and store applications, POS, and related systems. The role involves remote and on-site field support at Retail...SeniorRemote work
$125k - $145k
...and wealth management services through its 16 bank charters... ...SummaryThe Manager, Senior Application Specialist... ...business domains they support. They are accountable for... ...training) and Level 2 support and troubleshooting... ...of business process improvement and efficiency initiativesSystem...SeniorFull timeTemporary workFlexible hours$77k - $202k
...OpportunityAs a Pricefx Technical Analyst you will support the delivery of technology... ..., and contribute to client service workstreams that require... ...complex client needs.As a Senior Associate you will analyze... ...gaps, dependencies, and improvement opportunities- Developing user...SeniorFull timeH1b$143k - $218k
...LinkedIn is seeking a Senior Technical Risk & Compliance Engineer to support the end-to-end GRACE lifecycle... ..., and continuously improved. In this role, you will... ...such as ISO 27001, SOC 2, PCI DSS, NIST, or comparable... ...Being accompanied by a service dog Having a sign...SeniorFor contractorsWork at officeFlexible hours- SBM Management Services, LP is seeking an IT & Support Lead to oversee advanced technical support and lead the IT Support and Mobile Implementation teams. The role blends Tier III troubleshooting, implementation leadership, asset management, and cross-functional coordination...Senior
$95.68k - $108.5k
...Description Job Description Epic EHR Support Analyst (2 Positions) - local candidates only... ...dental, behavioral health, and supportive services across the region. We do this by... ...a focus on the customer. Committed to improving quality and service and maintains a spirit...Full timeInternshipLocal areaFlexible hours$113.2k - $147.17k
...receive an alert: Title: Equipment Engineer, Senior Member of Technical Staff Date: Sep 22,... ..., research second source options to support equipment. Establish programs and... ...mechanical systems. Know SPC principles such as improving Cpk and reducing defectivity baselines...SeniorOverseas$100k
...Argo offers a full line of products and services designed to meet the unique coverage and... ...Inc. Job Description Business Title(s): Senior Construction Defect Technical Claims... ...and severity through data analysis and improved claim management. Identifying, assigning...SeniorFull timeLocal areaRemote work$26.88 - $39.9 per hour
...engineering team. This position will primarily support the preparation of project estimates... .... Collect feedback and recommend improvements to estimating standards, templates, and tools... ...assigned. DESIRED SKILLS & EXPERIENCE: 2 years of relevant experience on electrical...Hourly payWork at office$77k - $202k
...implementation, training, and support, while bringing clarity to... ...seamless system utilization. As a Senior Associate you will build... ...business platforms and modernized service environments- Supporting... ...recommendations for process and platform improvements- Collaborating with client...SeniorFull timeH1b- ...Epic Help Desk TechnicianOur client is looking for an Epic Help Desk Technician... ...merge with their Epic platform and needs support answering tickets from both hospital... ...referral to appropriate level of services.Performs highest tier of technical support.Provides bridge...Contract work
$15 - $16 per hour
...Overview JOB TITLE: Service Desk Agent CAYUSE COMPANY: Cayuse... ...Mobile telephony and device support. Video Conference Unit... ...Management Team. Manage continuous improvement through ongoing collection of... ...Service experience. Two (2) to five (5) years of...Hourly payFull timeTemporary workWork experience placementWork at officeLocal areaRemote workRelocationFlexible hoursNight shiftWeekend work- ...Provides a level of expertise to the Customer Support Services, which operates inbound call, outbound call, email, and/or web chat services... ...term solutions in a timely manner. Seeks opportunities to improve workflow and increase efficiencies. Adapts well to new processes...Contract workWork at officeLocal area
- Stand8 Technology Consulting in Downtown Los Angeles, CA, is seeking a User Support II to provide first- and second-line end-user support, help desk ticket management, and on-site trial assistance. This hybrid role requires supporting trial teams at remote locations, mentoring...SeniorRemote work
- ...3 Job Title: Senior Manager, Customer... ...Success & Professional Services, you will oversee... ..., Technical Support, Channel Management... ...Customer Experience. 2. Risk Management,... ...health score improvements in Totango. Success... ...Success Plans on Tier 1 and Tier 2...SeniorFull timeLocal areaRemote workFlexible hours
$91k - $321.5k
...Senior Manager, R&I Managed Services Deals Desk The Opportunity: As a Senior Manager in the R&I Managed Services Deals Desk, you will play a pivotal... ...Risk Management (ERM) Utilizing Business Process Improvement to enhance operational efficiency Excelling in Contractual...SeniorH1b$76.6k - $82k
...: Business Systems Analyst I Status: Exempt... ...Enterprise Platforms Servicing Applications Job Code... ...solutions that improve processes and user... ...define requirements, support software implementations... ...tools. Provide Tier 1 application... ...considered in lieu of a 2-year degree...Work experience placementRemote work- ...also responsible for providing customer service and support to both internal and external customers... ...are up-to-date and accurate Level 2 support for assigned account research... ...capability Results driven with a continuous improvement mindset ~2+ years of Accounts...Work at officeRemote work
$65 - $72 per hour
...Subsidiary of Westinghouse Electric Company LLC WECTEC Staffing Services provides customer-focused solutions with offerings ranging from... .... Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At WECTEC...Senior- .... Role Summary As a Technical Community Support with SmartSimple’s Essential Support team... ...partnerships. Contributor to continuous process improvement within and between all areas of Support.... ..., Sciences, Mathematics (STEM) field. 1-2 years of experience in a customer-facing...Work at officeRemote workWorldwideFlexible hoursShift work
$39.91 - $49.93 per hour
...Mateo's Department of Child Support Services is seeking qualified candidates... ...position of Child Support Analyst I/II to help parents responsibly... ...outgoing in sharing ideas to improve program performance. You are... ...Application Screening: November 2 - 6, 2026 Panel Interviews:...Hourly payWork experience placementWork at officeTrial periodFlexible hours- ...Retail Support Technician IV The Retail Support Technician IV (RST) provides technology service and support to the company's customers. The RST supports the Retail Technology Help Desk providing Level 2 support and supports the full suite of Retail Technology services...Work at officeRemote workShift workNight shiftDay shift
- Blue Shield of CA is seeking a senior Business Process Analyst, Consultant to lead BPM and change initiatives for Customer Experience projects. You... ..., analytical rigor, and a data-driven approach to improve processes and outcomes within a hybrid work environment....Senior
- ...DESCRIPTION The Manager, Help Desk is responsible for... ...Technology Service Desk and desktop support units. This is a hands... ...to drive continuous improvement and meet institutional... ..., with at least two (2) years in a supervisory... ...practices for managing multi-tiered technical support...SeniorWork experience placementWork at officeLocal areaRemote workFlexible hoursAfternoon shift
- ...Caldwell (BC) is excited to offer a fantastic Senior Client Services Manager/Project Manager opportunity to... ...career and take on new challenges in a supportive and successful environment.... ...services firm with 50 offices and over 2,100 professionals across North America...SeniorFull timeTemporary workShift work
- ...-Time About Us We are a growing managed IT services company focused on delivering exceptional technology support with a strong emphasis on customer service and relationship... ...creating positive client experiences. As a Level 2 IT Support Technician, you’ll work directly with...Full timeRemote work
- ...equipment to assure coordination of IT support and customer service. Document and provide feedback on... ...including viable recommendations for improvement. Provide support for technology... ...computers, laptops, tablets, smart phones, desk phones, video teleconferencing...Permanent employmentRemote workRelocation packageMonday to FridayFlexible hours
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