Service Coordinator

Job Description

Job Description

Service Coordinator

Location:  On site in Park City, Utah
Reports to:  Director of Customer Experience
Pay: $25–$28 per hour, depending on experience

Position Overview

MRP is seeking a detail-oriented and customer-focused Service Coordinator to join our Customer Experience team in Park City. In this role, you will be the first point of contact for practices that need service on their aesthetic medical devices. You will guide each request from intake through resolution, coordinating technical calls, connecting customers with field or depot service, and managing the administrative work behind every service transaction.

This is an excellent opportunity for a customer service professional who wants to build a career in the medical device and service industry. No prior medical device experience is required. We will train you on our products, systems and processes.

Key Responsibilities

Service intake and onboarding

• Serve as the first point of contact for new service requests from medical and aesthetic practices.
• Create and manage service tickets in Jira, ensuring every request is complete and accurately documented.
• Conduct discovery with customers to understand the issue, equipment and service history.
• Contact customers by phone and email to schedule technical troubleshooting calls.

Service coordination

• Communicate the findings and recommended next steps from each technical call to the customer.
• Introduce customers to their next point of contact for field service or depot service.
• Ensure every handoff is complete and well documented so the customer experience stays seamless.

Service administration

• Prepare service agreements and related documentation.
• Create and manage invoices in QuickBooks.
• Process service transactions accurately and in a timely manner.

Customer communication

• Provide proactive updates to customers throughout the service process.
• Identify and escalate issues to the appropriate team members.
• Follow up to make sure every customer knows their next step.

Qualifications

• 3–4 years of customer-facing experience in customer service, client support, scheduling or a related role.
• Excellent verbal and written communication skills, with a professional and friendly phone presence.
• Strong organizational skills and attention to detail, with the ability to manage multiple open requests at once.
• Ability to learn new software quickly.
• A proactive, solutions-oriented approach and strong sense of ownership.
• High school diploma or equivalent required.
• Experience in medical devices, equipment service, healthcare or technical support preferred.
• Experience with Jira, QuickBooks or another ticketing or invoicing system preferred.
• Experience with billing, invoicing or contract administration preferred. 

Why Join Powered by MRP?

Our headquarters is minutes from world-class skiing, but the real draw is our trajectory. After years of bootstrapped growth, we recently closed a major Series A funding round led by Aries Capital Partners and Swell Collective. More information can be found here about how we disrupt the industry and how our investors share our vision.

This is strategic backing from people who know how to scale market-defining companies. We believe the people building the company should own it. That’s why our employees are stakeholders. Beyond base, uncapped commissions, and equity, we offer comprehensive healthcare (medical, dental, vision), a 401(k), paid time off, and clear pathways to senior roles.