IT Technical Lead Customer Applications

IT Technical Lead Customer Applications

Wilmington, Delaware, United States

About the Job

We are seeking a highly motivated and experienced IT Technical Lead to architect and implement our client next-generation entitlement management system for software and services. This role will be instrumental in designing scalable solutions, guiding technical teams, and collaborating with cross-functional partners to ensure alignment with the client IT architecture standards, compliance policies, and business objectives.

Collaborate with software product teams to design and implement license management strategies that enable post-sales monetization relevant to B2B. This includes analyzing business and technical requirements, crafting innovative solutions, and influencing product teams to adopt optimal approaches for software distribution and monetization.

This is a hybrid role with 3 days in office.

What You'll Do

• Gain an understanding of the client B2B software licensing models and monetization methods.
• Develop deep expertise in the Licensing platform and lead its adoption through best practices.
• Lead the end-to-end implementation of the Licensing solution
• Partner and collaborate with the business teams and cross-functional teams to design solutions for entitlement management of software licenses.
• Optimize and solve for day-to-day operational challenges of the platform.
• Drive integration of entitlement management systems with enterprise IT platforms.
• Collaborate with enterprise architects to ensure solutions align with strategic goals.
• Communicate effectively with global stakeholders through presentations and documentation.

Qualifications:

• Bachelor’s degree in computer science, or equivalent
• 8+ years of experience in understanding of core computer science principles and algorithms
• 2+ years as a technical lead of medium to large teams.
• Expertise in IT enterprise solution designs using both off-the-shelf and custom solutions.
• Experience in apps that integrate with backend ERP systems.
• Experience in building customer-facing apps and their core principles.
• Experience in backend scripting languages like JavaScript or TypeScript, specifically in NodeJS, or Python
• Hands-on experience with AWS services, including storage, caching, API Gateway, and IAM role-based access control
• Experience ensuring compliance with data privacy and regulatory standards such as PII, GDPR, and CFR
• Must be passionate about optimization and speed of systems while designing solutions.
• Experience with the client SCRUM development methodology
• Ability to translate requirements into detailed design and solution document.
• Excellent interpersonal, communication and team-facilitation skills
• Strong attention to detail and deadlines
• Ability to work independently with minimal supervision.
• What will make you stand out from the crowd:
• Excellent communication skills and knack for story-telling
• Interest or experience in GenAI, Agentic AI tools.

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