Bartender- HVRW

Bartender- HVRW

Hotel Valencia Riverwalk - San Antonio, TX 78205

Overview

Salary Range $10.00 Position Type Full Time

Description

Are you a Customer Service Super Star. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Collection is a collection of hotels that are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Job Summary

We are looking for a friendly, professional Bartender to join our hotel's Food and Beverage team. In this role, you will serve guests at the bar and lounge areas, craft high-quality drinks, and create a welcoming atmosphere that enhances the overall guest experience. The ideal candidate has excellent customer service skills, attention to detail, and a passion for hospitality.

Essential Duties & Functions

• Operational Responsibilities
• Previously bartending experience, preferably in a hotel or upscale environment.
• Strong mixology skills and familiarity with a wide range of cocktails and beverages.
• Excellent interpersonal and communication skills.
• Well-groomed, professional appearance and demeanor.
• Ability to work flexible hours, including evenings, weekends, and holidays
• Certification of completion in TABC and Food Handler
• Contribute positively to the team within the department
• Prepare for any and all guest request
• Comply with Valencia Hotel Collection (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
• Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates)
• Complete other duties as assigned by Supervisor
• Prepares all beverage mixers to recipe beverages to guests
• Promotes and up-sells liquor and food
• Must be completely familiar with all the different kinds of liquor, recipes and prices of drinks, appropriate glassware, and garnishes
• Follows guidelines established with regards to age identification for suspected minors and when dealing with an intoxicated customer
• Must be familiar with cash handling procedures to include proper discounting, TABIT system, bank procedures and tip policies
• Keep work areas clean and organized
• Be extremely courteous to all customers and fellow employees
• Maintain hotel equipment in proper working conditions
• Effective multitasking skills
• Guest Services
• Maintain knowledge of hotel services and amenities to assist guests with inquiries.
• Provide personalized service by engaging with guests, learning their preferences, and making recommendations.
• Greet guests promptly, take accurate orders, and ensure timely delivery of food and beverages.
• Always maintain a professional and welcoming demeanor to enhance the guest experience.
• Ensure bar seating tables are clean, properly set, and ready for service at all times.
• Team Support and Training
• Attend in monthly Food and Beverage Meetings.
• Participate in ongoing training to stay updated on menu items, service standards, and company policies.
• Communication and Reporting
• Collaborate with other hotel departments to ensure seamless guest service.
• Report any incidents, accidents, or unsafe conditions immediately to management.
• Safety & Compliance
• Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
• Wear required non-slip footwear to prevent slips and falls.
• Comply with local and state laws regarding alcohol service, including verifying guest identification when necessary.

Basics

• Warmly welcoming and creating a refined, inviting bar atmosphere
• Display courteous behavior with guests and team members
• Following all opening, shift, and closing procedures
• Maintain a polish and well-organized work areas
• Perform any additional duties assigned by the supervisor
• Must be familiar with cash handling procedures to include proper discounting, Tabit system, bank procedures and tip policies
• Assist in the bar setup and breakdown during opening and closing shifts.
• Must be able to complete a checklist every shift.
• Weekly rehearsals to upkeep standards will be administered and utilized.

Physical Requirements

• Standing/Walking: Must be able to stand and walk for extended periods of time throughout the shift.
• Lifting/Carrying: Ability to lift and carry trays, glassware, and supplies (up to 50 lbs if applicable)
• Other Physical Requirements: Frequent bending, reaching, and light lifting required.

Working Environment

• Interior: Operate the bar located inside the hotel.
• Exterior: Comfortable working outdoors if needed.

Qualifications

Education and Experience

• Communicate effectively with others
• Works productively with a team
• Effective multitasking skills
• Composure and patience under pressure
• Bartending experience preferred
• High school or equivalent education required.
• TABC and Food Handler's certificates

Essential Skills and Qualifications

• Strong verbal and written communication skills
• Handling difficult customers or complaints with professionalism.
• Multitasking effectively in a fast-paced environment
• Effective time management and problem-solving skills
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities
• Prepare and serve alcoholic and non-alcoholic beverages to hotel guests and visitors in accordance with standard recipes and hotel guidelines.
• Follows guidelines established with regards to age identification for suspected minors and when dealing with an intoxicated customer

Benefits:

• Medical, Dental, Life insurance
• Paid Time Off
• Paid Community Service Days
• Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer. Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.