Test Center Administrator

Job Description

Job Description

We are looking for a dependable Test Center Administrator to support daily testing operations in Miami, Florida. This Long-term Contract opportunity is ideal for someone who enjoys assisting the public, maintaining organized processes, and working in a secure, detail-focused environment. The position offers part-time hours that may vary week to week, with required Saturday availability and the flexibility to work occasional evening or Sunday shifts based on site needs.

Responsibilities:
• Welcome test takers professionally, confirm their identity, and guide them through check-in procedures.
• Administer security protocols, including screening measures and monitoring practices, to protect the integrity of the testing environment.
• Observe candidates throughout exam sessions and respond promptly to concerns, irregularities, or policy-related issues.
• Preserve the security of exam materials, equipment, and the overall test center space at all times.
• Document incidents clearly and escalate situations that fall outside established procedures.
• Help create a fair, calm, and comfortable experience for each candidate from arrival through completion of testing.
• Support day-to-day site operations by handling clerical tasks, scanning documents, answering inbound calls, and assisting with front-desk activities.
• Move through the testing area regularly to supervise sessions and escort candidates as needed.
• Assist with basic handling of testing equipment, including packing, unpacking, or repositioning materials while following safety guidelines.• High school diploma or equivalent is required; additional college coursework is a plus.
• At least one year of face-to-face customer service experience in settings such as retail, hospitality, food service, or similar environments is required.
• Must meet the minimum age requirement for the position.
• Strong verbal and written communication skills, with the ability to prepare accurate reports and clear correspondence.
• Comfortable using Windows-based computer systems and common business applications, including Microsoft Office, Outlook, and web browsers.
• Able to manage multiple tasks efficiently while working with accuracy and attention to detail.
• Capable of standing or remaining seated for extended periods, moving throughout the testing room frequently, and lifting up to 40 pounds when needed.
• Must be available for a flexible part-time schedule of approximately 20 hours per week, with Saturday work required and additional hours possible based on business demand.