Help Desk Agent

Mvix Digital Signage

Help Desk Tech With Specialization In Linux

Do you like helping customers? Enjoy turning a sob story into a win? Enjoy providing technical guidance and direction? Enjoy testing and implementing functions of information management systems?

The Mvix Client Success Team has a job for you! We turn clients' days around by:

Troubleshooting their hardware and software products, remotely
Training clients on how to use our technology more effectively
Testing our products to help improve them, and the client experience

If the above interests you, apply to our growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of international deployments for various Fortune 500 companies.

Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Help Desk Tech with a specialization in Linux.

We offer flexible hours and are looking for both part-time and full-time associates. Typical hours are Monday-Friday between 8 AM - 5 PM. This role is in-office and reports to our HQ in Sterling, VA.

Requirements:

At least 1-3 years of customer-facing experience; preferably in a retail or technology-oriented environment
Strong customer service, project and time management skills
Be well spoken and able to assist clients over the phone
Ability to conduct webinar training sessions with the use of webcam
Initiative and problem solving capabilities
Good understanding of technology
Experience with hardware and software
Likes troubleshooting
Above all, have the desire to learn

Why is Mvix such an exciting place to work?

Our clients range in size from small to Fortune 100
We serve 11 industries - no day is the same!
Partnerships with companies like LG, Sony, and BrightSign keep us learning and cutting edge
We work as a team but promote the individual
Company events on a frequent basis
Can you take the monthly pool, air hockey, or trivia trophy?

Benefits include:

generous PTO, sick leave and holidays
health and dental insurance
ongoing certification opportunities
competitive 401k match
flexible hours (no weekend/overnight shifts)
gym membership reimbursement
company-funded professional development
life insurance
short-term disability insurance
tenure bonus (5yr & 10yr)
and much more

Did we mention a pet friendly environment?

We also get together for catered lunches, team-building events, town-hall meetings, spontaneous brainstorming sessions, birthdays, anniversaries & other milestone celebrations and happy hours.

Schedule:

8 Hour Shift
Day Shift
This is an In office role

If you're interested in joining our team, please apply on our Careers Page. We look forward to speaking with you soon!

Apply

Vacancy posted 3 days ago

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