Forward Deployed Solutions Engineer [Commercial]

About the Role This role embeds a deep engineering mindset directly into the sales process. You will own the technical engagement end-to-end — ensuring Hyperscience's Intelligent Document Processing (IDP) solutions are not only sold, but designed, prototyped, and successfully deployed with measurable outcomes, supporting Commercial customers pre- and post-sale. This is a remote-first role with travel required for customer site visits and team meetings. Key Responsibilities Solution Alignment, Deployment & Continuous Outcome Management : Lead the technical lifecycle from discovery through initial production deployment, ensuring solution designs transition into successful implementations with clear, measurable technical outcomes. Hands-on Customization & Code : Write, prototype, and refine solution logic (e.g., custom Python code, API integrations, workflow configurations) during the Proof of Concept (POC) and initial deployment phases. Technical Strategy & Deal Acceleration : Act as the technical owner in sales cycles, architecting the end-to-end solution and handling technical objections, while identifying and grooming internal change agents into champions who advocate for Hyperscience across their organization. Post-Sale Technical Partnership : Collaborate with other Tech & Sales partners to drive the initial forward-deployed engagement, fine-tune models on customer data, and document the final solution for seamless handoff and optimization. Risk & Scoping Management : Define and document the precise technical scope, compute resourcing, TCO (Total Cost of Ownership), and integration strategy to mitigate deployment risk for enterprise customers. Product Feedback Loop : Actively gather and synthesize critical product feedback and emerging field intelligence, serving as the voice of the customer to internal Product and Core Engineering teams. Required Qualifications Hands-on Engineering & Code Proficiency : 5+ years of experience in a customer-facing engineering role, with proven proficiency in Python and developing/debugging code for enterprise applications. Cloud Architecture & Deployments : Strong comprehension of modern cloud architecture (AWS, Azure, GCP) and containerized deployment patterns (Docker/Kubernetes). Technical Education & Acumen : BSc in a technical field (Computer Science, Engineering, Data Science) or equivalent hands‑on engineering background. Consultative & Technical Communication : Proven ability to translate complex technology concepts (IDP, AI) into clear business value for executive, technical, and non-technical stakeholders. Bonus Qualifications Exposure to IDP, RPA, OCR, or ML-based document processing/automation. Enterprise integration scoping: APIs, web services, database connectivity. Infrastructure as Code (Terraform, CloudFormation). Benefits Health & Wellness : Company-covered Healthcare Coverage plans for you and your family, including HSA, PPO, Vision, Dental and Mental Health Wellness plans. Retirement & Financial : 401(k) through Empower with company match up to 6% of your annual salary. Paid Time Off (PTO) : Flexible-use PTO, unaccrued and uncapped, subject to manager approval. Parental Leave : 12 weeks of paid parental leave, with an additional 4 weeks paid for birthing parents. Equity : Opportunity to own Stock Options in the company.

• US Applicants] We are an equal opportunity employer. We welcome people of different backgrounds, experiences, abilities and perspectives. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
• EU Applicants] All job applications will be treated and processed with strict confidentiality and in full compliance with the GDPR provisions. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.