Transportation Scheduler

Job Description

Job Description

Transportation Scheduler

Piedmont Hills Center for Nursing and Rehabilitation is seeking a highly organized, dependable, and customer-focused Transportation Scheduler to join our team. This position plays a vital role in coordinating safe, efficient, and timely transportation services for our residents while ensuring seamless communication between residents, families, healthcare providers, and transportation staff.

At Piedmont Hills, we are committed to providing compassionate, resident-centered care in a welcoming environment where teamwork, integrity, and excellence are at the core of everything we do. If you enjoy coordinating logistics, solving problems, and making a meaningful difference in the lives of others, we invite you to become part of our team.

The Transportation Scheduler is responsible for coordinating all non-emergency resident transportation, maintaining transportation schedules, communicating with drivers and clinical staff, and ensuring residents arrive safely and on time for appointments, procedures, admissions, and other approved destinations. This position requires outstanding organizational skills, attention to detail, and the ability to thrive in a fast-paced healthcare environment.

• Coordinate and schedule all non-emergency resident transportation in an efficient and timely manner.

• Receive, review, and process transportation requests from nursing staff, physicians' offices, hospitals, dialysis centers, and other healthcare providers.

• Maintain daily transportation schedules and make adjustments as appointments or resident needs change.

• Communicate schedules, route changes, delays, and special transportation needs with drivers throughout the day.

• Monitor transportation requests through email, phone calls, and scheduling software to ensure timely response and accurate documentation.

• Verify appointment times, addresses, and transportation requirements prior to dispatch.

• Coordinate transportation priorities to maximize efficiency while maintaining excellent resident service.

• Maintain accurate transportation records, logs, trip documentation, and scheduling reports.

• Complete transportation documentation promptly to ensure accurate billing and recordkeeping.

• Communicate professionally with residents, family members, physicians' offices, hospitals, vendors, and internal departments.

• Work collaboratively with Nursing, Admissions, Social Services, Therapy, and Administration to ensure transportation needs are met.

• Respond quickly to schedule changes, cancellations, emergencies, and unexpected transportation challenges.

• Coordinate vehicle maintenance appointments and communicate vehicle availability with leadership.

• Report transportation incidents, accidents, or service disruptions according to facility policies and assist with required documentation.

• Maintain resident confidentiality and comply with all HIPAA regulations.

• Perform additional administrative duties and special projects as assigned.

• High school diploma or equivalent required.

• Previous scheduling, dispatching, transportation coordination, healthcare, or administrative experience preferred.

• Experience in a skilled nursing facility, rehabilitation center, hospital, or medical office is highly preferred.

• Strong computer skills with proficiency in Microsoft Office, Outlook, and scheduling software.

• Excellent verbal and written communication skills.

• Outstanding customer service and interpersonal skills.

• Strong organizational, time management, and multitasking abilities.

• Ability to prioritize competing responsibilities in a fast-paced environment.

• Strong attention to detail and problem-solving skills.

• Ability to maintain confidentiality and professionalism at all times.

• Ability to work independently while contributing effectively within a team environment.

• Valid driver's license with an acceptable driving record preferred.

• Frequent sitting while coordinating transportation schedules and completing documentation.

• Occasional standing, walking, bending, and lifting up to 25 pounds.

• Ability to use computers, telephones, and standard office equipment throughout the workday.

• Ability to communicate effectively with residents, families, staff, and outside providers.

At Piedmont Hills, we believe every employee plays an important role in enhancing the lives of our residents. We foster a supportive workplace where teamwork, compassion, accountability, and excellence are celebrated.

We offer:

• Daily Pay

• Competitive compensation

• Comprehensive medical, dental, and vision benefits

• Paid time off and holiday pay

• 401(k) with company participation

• Career advancement opportunities

• Ongoing education and training

• Employee recognition programs

• A collaborative, resident-centered work environment

Join the team at Piedmont Hills Center for Nursing and Rehabilitation and help ensure our residents receive the reliable, compassionate transportation services they deserve every day.