Library Clerk Courier

Library Clerk Courier

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.

Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

Primary Location: Central Library

Primary Schedule: 9:15am-6pm Tuesday-Saturday.

Location and hours may be subject to change based on operational need.

The Library Clerk Courier provides the highest level of customer service assisting library customers with circulation services, account help, finding library resources, answering general questions, and providing basic technology assistance. Strong customer services skills, attention to detail, genuine interest in helping people from a diverse community of all ages and a friendly outgoing demeanor are essential for success in this job.

Primary Duties & Responsibilities:

• Drives a full-size van delivering books/materials to other library locations up to several days per week as part of a pool of courier staff.
• Provides friendly, efficient and professional service to customers in-person, by telephone and email.
• Checks books/other items in and out through computerized system.
• Answers general customer questions regarding library policy, procedures and customer accounts.
• Answers basic reference, reader's advisory, general customer questions, and provides basic computer usage support.
• Redirects more advanced reference questions to Reference staff as appropriate.
• Operates a cash register, conducts customer payment transactions, maintains a cash drawer.
• Performs data entry into library system, spreadsheet and other databases.
• Sorts, processes, shelves and assists with other general library materials inventory management duties.
• Retrieves paged items from shelves.
• Proactively ensures that library space is neat and organized (e.g. furniture and equipment is in order, shelves are well organized, displays are creative and refreshed regularly).
• Conducts general office/administrative/clerical tasks as needed.
• Performs additional duties as assigned.

The listed primary duties and responsibilities are not a comprehensive list of expectations for the job. Duties and responsibilities may change at any time with or without notice.

Minimum Qualifications & Working Conditions

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education:

• High School Diploma or GED

Experience:

• At least 1 year of customer service and/or retail experience.
• Experience within a library system is a plus.

Licenses and Certifications:

• Driver's License with good to excellent driving record

Knowledge:

• Customer service techniques.
• Routine software/computer systems including the internet, email, word processing, spreadsheets, database input/use.
• Inventory/customer transaction systems.

Skills:

• Skill in the use of windows-based programs
• Strong customer services skills
• Skill in checking information for accuracy and completeness and correcting errors

Abilities:

• Ability to deal with stressful situations with tact and diplomacy.
• Communicate with diverse customers/staff of all ages in a professional, age and culturally, appropriate manner.
• Use general office equipment, computers, calculators, and copy/fax machine.
• Perform basic mathematical calculations.
• Follow oral and written instructions.
• Ability to drive a full-size cargo van in varying weather conditions, transport/carry using a dolly bins of library books/materials.
• Ability to speak Spanish a plus.

Working Conditions

Essential Personnel:

• When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.

Physical Demands:

• Physical work requiring the ability to lift 40 pounds with or without assistance
• Frequent lifting, carrying, pulling, pushing, bending, stooping, walking and standing
• Hand/eye coordination for operation of office equipment, carts, and moveable shelving
• Vision to read and interpret reports, documents and other written information
• Frequent speech communication and hearing to maintain communication with employees and citizens

Work Environment:

• Works primarily in clean, comfortable environment with shared workstations and equipment
• Works primarily indoors but also works outdoors when delivering library materials in varying weather conditions.

Equipment Used:

• Frequently uses computer keyboard and telephone, fax machines, copiers and microfilm equipment
• Full-size cargo van
• This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment

The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.

Drug Testing, Thorough Criminal Background Check, and Employment References: As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check.

Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.

Employment references will be conducted on finalists for City of Aurora vacancies.

Notice Regarding Colorado Identification Document Protections (HB26?1283) As part of the employment eligibility verification process, the city of Aurora may request government-issued identification documents as permitted by law. Original identification documents will be reviewed only as necessary for employment eligibility verification and will not be retained longer than permitted by law. Applicants will retain possession and control of their original identification documents except for any temporary retention permitted or required by law.