General Clerk I

Aurora-CO

Full time

2026-9127

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities .

As a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act.

Salary/Hourly Rate:22.31

This position follows clearly detailed specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file; could involve simple posting to individual accounts, opening mail, calculating and posting charges to departmental accounts, operating basic office equipment, e.g., photocopier, facsimile, multiline phone/voicemail systems, mailing machines and minimal computer programs. Possesses beginning to working knowledge of subject matter. Handles basic issues and problems and refers more complex issues to higher level staff.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Performs tasks associated with mail processing and distribution.

• Sorts and collates incoming mail for distribution and dispatches outgoing mail.

• Places mail in proper buckets/tubs for dissemination.

• Receives outgoing mail and applies correct postage.

• Maintains postage records and updates filing, inventory, mailing and database systems.

Additional Responsibilities

• Perform x-ray scan using an x-ray machine to scan all mail and packages for security of customers if required by contract. If required at site, pull bags to be sent at the end of the day.

• Follow HAZMAT procedures for handling potentially hazardous mail.

• Process unidentifiable mail by opening and reading mail so appropriate distribution can be completed.

• Process machinable mail (folding, inserting, sealing, and opening) as needed.

• Perform other job-related duties as assigned.

Qualifications: Education, Experience, and Certification(s)

• High School Diploma, or General Educational Development (GED) required.

• Experience in operating various mailroom machines required.

• Prior experience working in a mail center preferred

• Knowledge of US Postal regulations in the process of dealing with incoming, outgoing, certified, registered, insured, and express mail preferred

Knowledge, Skills, and Abilities

• Ability to perform routine tasks on special class mail as well as routine and repetitive tasks for long periods with minimum supervision.

• Must be able to stand, reach, and walk for long periods of time.

• Ability to make minor decisions regarding mail issues/questions.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

• Ability to speak effectively before groups of customers or employees of organization.

• Good reading and writing skills.

• Ability to add and subtract two-digit numbers, multiply, and divide with 10's and 100's.

• Ability to perform these operations using units of American money and weight measurement, volume, and distance.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Basic ability to operate a computer using Microsoft Office software and accountable mail tracking system. Basic typing skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires the ability to perform frequent walking and sustained mobility throughout a large-scale facility exceeding one million square feet in order to complete scheduled mail delivery and pickup routes. The incumbent must be able to safely push and maneuver a loaded mail cart over long distances, navigate hallways, offices, and service areas, and maintain a consistent pace while meeting delivery deadlines. The role also requires frequent lifting, carrying, moving, and handling of mail, packages, equipment, and office supplies weighing up to 50 pounds. Additional physical demands include standing, bending, reaching, stooping, and repetitive use of hands and arms throughout the workday. The employee must be able to work safely and efficiently in a fast-paced environment while performing routine material handling and transportation tasks.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information

ServiceSource is a 501(c)(3) organization with programs and operations in more than a dozen states and the District of Columbia. ServiceSource has affiliate organizations in Delaware, Florida, North Carolina, Utah and Virginia. Collectively, the organization serves more than 35,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.