Business Systems Solutions Manager

Overview Sensiba is seeking a strategic and “hands‑on” Business Systems Solutions Manager to serve as a vital link between our corporate technology stack and our firm's strategic evolution. We are on a journey to simplify our systems and elevate Salesforce from a traditional CRM into a comprehensive CRM+ERP ecosystem, ensuring it serves as the backbone for our firm‑wide operations. In this “player‑coach” role, reporting directly to the Director of Organizational Systems and Change, you will be the advocate for master data management, system governance, and the solution architecture for how corporate technology is implemented and integrated across the firm. You will ensure that our technical foundations are scalable and aligned with our long‑term vision of an outcome‑led growth model. Key Responsibilities Architectural Strategy & Governance: Advocate for and design the solution architecture for all corporate technology. Ensure that systems like Salesforce and Sage Intacct interact seamlessly to support our service lines and global regions. Technical Vision Execution: Work as an integral part of the technical team, collaborating with the Chief Product Officer and engineering to maintain and evolve our data and systems ecosystem. Documentation & Enablement: Create and maintain comprehensive, up‑to‑date documentation for all system configurations, business logic, and integration workflows. Establish firm‑wide standards to ensure platform users are enabled and set up for success within predefined guardrails. People Management & Project Oversight: Provide day‑to‑day direction and managerial oversight of a small team of employees and contractors engaged on key projects, ensuring alignment with project objectives, adherence to quality standards, and effective coordination with internal teams to deliver outcomes on time and within budget. Cross‑Functional Solutioning: Partner with functional leaders across the firm to ensure our corporate tech stack supports the entire client and employee lifecycle. You will be part of the core team making critical “build vs. buy” decisions. Quote‑to‑Cash Orchestration: Own the logic that allows data to flow perfectly from a contract to an invoice, revenue recognition template, and billing schedule downstream. Integration Strategy: Determine the most effective integration paths, deciding when to utilize out‑of‑the‑box solutions versus bespoke middleware to keep our ecosystem performant and scalable. Financial & Operational Stewardship: Act as a “Critical Friend” to the business, monitoring our technology cost footprint and ensuring our systems facilitate the transition from traditional productivity metrics to value‑based outcomes. Master Data Advocacy: Establish and maintain the standards for data integrity and governance, ensuring that our systems provide high‑fidelity insights for leadership decision‑making. Knowledge, Skills & Experience About You People Leadership: Proven ability to build and lead teams, align talent to business objectives, and create a high‑performing culture. The Holistic Systems Thinker: Look past individual features to see how a change in one system impacts the entire business operating system. Understand that scalability requires a firm‑first mindset. The Collaborative Bridge: Rapport‑builder who can translate executive strategy into technical requirements. Navigate the needs of different departments with diplomacy and a focus on aligned outcomes. Technically Pragmatic: Hands‑on with the stack, valuing clean integrations and eager to contribute to the technical foundations that make great insights possible. Qualifications & Experience 10+ years in Business Systems, Solutions Architecture, or a similar role, with proven experience managing, directing, and quality‑assuring the work of individual contributors or Salesforce professionals. Experience in a global Professional Services or B2B environment is highly favorable. Leadership: Demonstrate a balance of high emotional intelligence and strategic thinking, with experience managing, mentoring, and developing high‑performing teams. Industry Knowledge: Strong understanding of professional services operations and accounting principles, specifically Bookings vs. Billings vs. Revenue Recognition. Global Literacy: Experience understanding how geography and multi‑entity structures create unique challenges for business operations and system configurations. Technical Proficiency Salesforce (Required): Deep hands‑on experience in the Salesforce ecosystem is essential. A Salesforce Administrator Certification is required (Advanced Admin, Platform App Builder, or Architect track certifications are highly advantageous). Sage Intacct: Experience with Sage Intacct or equivalent financial systems is highly favorable. System Ecosystems: Proven ability to manage and integrate corporate platforms including HRIS, Collaboration tools, and financial systems. Education: Bachelor’s degree in Business, Accounting, Finance, or a related field is preferred; a degree in IT or Technology is also welcomed. Compensation & Benefits US Pay Zones: US Pay Zone 1: $116,800 – $160,000 US Pay Zone 2: $106,400 – $146,300 US Pay Zone 3: $96,000 – $132,000 This role offers a competitive base salary along with a comprehensive benefits package. Compensation is based on experience, skills, and qualifications and may be adjusted over time. Benefits include: Comprehensive health coverage – medical, dental, and vision. Retirement & Financial Planning Support – 401(k) with match and financial wellness programs. Generous Paid Time Off – vacation, sick time, holidays, parental leave, and volunteer days. Flexible Work Arrangements – hybrid or remote options, flexible hours. Performance‑Based Bonus – discretionary bonuses for contributions. Professional Development Opportunities – tuition reimbursement, certifications, and mentorship. Career Growth & Internal Mobility – clear paths for advancement and role transitions. Inclusive & Supportive Culture – DEI initiatives, employee resource groups, and wellness programs. About Sensiba At Sensiba, we are more than just a Top 75 Accounting Firm; we are a purpose‑driven organization committed to making a meaningful impact for our clients, our people, and our communities. Recognized as a Top Workplace USA, we pride ourselves on a culture of exceptional employee engagement, collaboration, and continuous growth. We help clients solve problems, navigate complexity, and build a foundation for sustainable success. Whether supporting fast‑growing startups or established enterprises, we bring deep expertise and a people‑first approach to every engagement. In 2018, Sensiba became a certified B Corporation, a designation that reflects our commitment to using business as a force for good. #J-18808-Ljbffr Sensiba LLP