Club Manager

Overview Reports to: District Manager Status: Full Time/Supervisor/Exempt/Non-Exempt Job Summary: Responsible for oversight of gym operations to ensure positive member experience and a financially successful club. Responsibilities Recruit, hire, train, schedule and supervise team members. Member service oversight making sure all team members are providing a great customer service experience at all times. High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc. Provide support for team members and club members. Create and maintain a positive image for the club. Coaching and counseling performance to help achieve company standards. Ensure prompt opening/closing of gym. Ensure staff are aware and trained on all current marketing promotions. Finish manager portion of onboarding, in Paycom, for all new hires. Ensure the club is open and staffed during all hours of business. Ensuring self and team members are implementing and adhering to all company policies and procedures. Responsible for ordering supplies and tracking inventory. Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. Listening: actively listens to customers, empathizes and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. Listening: actively listens to customers, empathizes and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising. Minimum Qualifications Honesty and good work ethic At least 1 year of equivalent managerial experience Strong customer service skills Strong communication, organizational and leadership skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dental insurance Employee discounts Flexible schedule Health insurance Opportunity for advancement Vision insurance Additional notes: Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law. #J-18808-Ljbffr