NICE CXone Analytics & Reporting Engineer (CCaaS Cloud Migration)—-North Carolina

Immediate need for a talented NICE CXone Analytics & Reporting Engineer (CCaaS Cloud Migration)—-North Carolina. This is a Fullltime opportunity with long-term potential and is located in North Carolina (Remote). Please review the job description below and contact me ASAP if you are interested.Job ID: 26-17637Pay Range: $136000- $152000/annum. Traveler benefits as per agency package. (Benefits vary by vendor and assignment).Key Responsibilities:Support and optimize reporting, analytics, and data solutions within the NICE CXone platform.Troubleshoot reporting issues, data quality concerns, dashboard performance, and data integrations.Develop and maintain operational and executive-level reporting solutions.Analyze contact center performance metrics and deliver actionable recommendations.Support cloud contact center migration initiatives from legacy/on-premise environments to NICE CXone.Partner with business leaders, operations teams, engineers, and implementation partners to gather reporting requirements and deliver scalable solutions.Support real-time and historical reporting environments.Perform root cause analysis and implement long-term solutions for reporting and data issues.Assist with API integrations, ETL processes, and cloud-based data environments.Ensure data accuracy, consistency, and integrity across multiple systems and platforms.Key Requirements and Technology Experience: 5 years of experience in reporting, analytics, business intelligence, data engineering, or contact center analytics environments.Hands-on experience with NICE CXone cloud solutions.Experience supporting contact center or call center reporting environments.Experience participating in NICE CXone migration, implementation, or cloud transformation projects.Advanced SQL querying and data analysis skills.Hands-on Databricks experience.Strong understanding of contact center KPIs, reporting logic, and operational analytics.Experience supporting enterprise reporting and dashboard solutions.Strong troubleshooting, problem-solving, and stakeholder communication skills..NICE Interaction Analytics experience.NICE Performance Management experience.NICE QM experience.NICE Nexidia experience.NICE Expert experience.Power BI, Tableau, or other Business Intelligence platforms.API integration and troubleshooting experience.ETL and data pipeline support experience.Cloud-based SaaS reporting environments.Healthcare contact center experience.ITIL processes and service management experience.Preferred CertificationsNICE CXone CertificationPower BI CertificationTableau CertificationITIL FoundationAWS CertificationMicrosoft Azure CertificationTechnologies & ToolsNICE CXoneNICE Interaction AnalyticsNICE Performance ManagementNICE QMNICE NexidiaSQLDatabricksPower BITableauAPIsETLCloud Analytics PlatformsOur client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar fulltime positions. If you are interested in this position, please apply online for immediate consideration.Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here. #St